Nekter Juice Bar — Restaurant in Scottsdale

I placed an order online and it said it would be ready in 15 minutes. I did not receive any notification when the order was ready; I went into the store at about 7 minutes and to my surprise, found my order was already made and waiting (don't get me wrong, I was happy to not have to wait even though I fully understood and expected to) however, it would have been nice to get some sort of notification! When I entered the store, there was not a single employee in sight, I had never been to this location and was not aware my order was sitting in the cooler for me to just retrieve and leave. After waiting a few minutes for an employee (that never showed up) I realized my order was made and in the cooler, so I just grabbed it, bagged it and left. Another gentleman was in line waiting to be served when I left, but still no employee(s). I'm not sure how long he waited before someone came out from the back. I rated 0 simply because I had zero interaction with anyone. The ordering process online was great except that you all inflate your prices for online orders even when using your own website and for a pick up order which is very unnecessary and in my opinion...

I am not a AZ local, but do find myself visiting a few times a year… and learned about this place through family. It has been my go to place for smoothies and power bowls… because of their great food, great service and convenient location. I highly recommend it.

That said, the trigger for this review was not just the great food and service I had always experienced here. I am writing this review primarily because of the random act of kindness their GM (Katt Cawthon) showed me yesterday. She could tell I had had a traumatic day, and she went out of her way to show kindness and gave my abysmal day a spark, put a smile on my face and warmed my heart.

Thank you Katt :) I’ll be sure to...

Not impressed. We stopped in because we wanted a yummy smoothie and I told the cashier (and only visible employee) that I wasn't sure what I wanted, but I knew I wanted something good.. She stared at me blankly. I felt like I was dragging every word out of her, paid $7 for a mediocre smoothie, and left. What if she had seemed happy to help me? If she had been helpful? Would have been fabulous to stop by again tomorrow and recommend to friends who visit phoenix. Unfortunately I won't be back and certainly won't be recommending. I guess that's the difference between an ok business and...