OBON Sushi Bar Ramen — Restaurant in Scottsdale

Went to the McCormick Ranch location a couple nights ago for dinner and was met with the rudest hostess and most bizarre waitstaff. We walked in without a reservation seeking a table for 6. Was told by the hostess that the kitchen needed time to catch up so there would be a wait. There were tables available, including some high tops at the bar which I asked if we could sit at, but the hostess advised me that it was a matter of the kitchen needing time to catch up as opposed to table availability, so we had to wait. I thought fair enough, so we waited. While we waited, the hostess took 2 to-go orders by phone and invited 2 different 2-tops without reservations to seat themselves in the bar at the high tops I had asked about. When I asked her why she was taking to-go orders and seating other people that came in after us when the kitchen needed to catch up, she lied and said they had reservations. So much for needing time for the kitchen to catch up before seating us. When I reminded the hostess that we would have sat at those high tops at the bar had we been given the choice, she became defensive and told us to just wait a couple more minutes for a table.

When we were finally sat at a table outside near the back of the patio, no servers came by for 15 minutes. Many walked by, no none looked at us or made eye contact. During this time two servers were chatting at an empty table next to ours. The female server was clearing off the table while the male server was complaining about something to her. Both were obviously not happy about being at work. Finally we had to ask one of them to take our order, and the male server said, “Sorry, I’ll be right there. I just needed some time to figure some stuff out.”

Our server was very pleasant. Two people at our table ordered ramen and the rest ordered sushi. Ramen came out first. We waited another 30 minutes but no sushi. Meanwhile, the female server is still clearing off the same table behind us. I get the impression she was “quiet quitting” or doing just the bare minimum. We eventually left before the sushi got to our table. I suppose the kitchen was backed up due to the ongoing to-go orders the hostess continued to take and the people she continued to sit after we were told to wait.

Communication and transparency were completely lacking. Had we been told from the outset that the sushi orders were backed up, but the Ramen could be brought out right away, we would have all ordered Ramen. The hostess could have sat us at the bar, and invited us to order drinks, while we waited for the kitchen to catch up.

If these workers are indicative of the service industry nowadays,...

I usually don't write reviews, but I must share.

Okay, I started frequenting this location with my daughters about a month and a half ago. The first time we went, the ramen was awesome and we loved the atmosphere. The waitress we had was friendly but distracted and often forgot some of our requests and that resulted in our orders being slightly mixed up. Which I was not too concerned about and decided not to hold it against them. Well, we came in the next few times and the service was friendly enough. I felt that the wait staff could've been more attentive and accommodating while serving us. Furthermore, I did have an incident where a waitress took my ramen bowl without asking if I was finished first ( I wasn't) and that was extremely RUDE. Although she did apologize and gave me the bowl back, I didn't want it back after she rudely snatched it from my table. Then fast forward to a week later with the same waitress that snatched my bowl, served us again on my last visit (And mean my LAST visit). First, she served people water that got seated after us BEFORE us. When she FINALLY came over to take our order, I felt that she rushed us and did NOT fully listen to what we wanted, because our orders were incorrect. Not only that, on several occasions during our visit, she walked away while I was speaking to her. I have never ever never had a waitress walk away from me while I was speaking to them. Now, when she returned with our orders, I let her know that they were made incorrectly. She was unconcerned about her mistake and suggested that I should pick the peppers out myself!!!! She should have offered to remake my dish and apologize, but instead, she had an awful attitude. When she came back to check on us, I asked her why she had such a nasty attitude. She immediately got super defensive and started a "lightweight" argument saying that if I didn't like her service I don't have to tip her and that she has other tables to serve and that she is ending the conversation. At that point, I asked for her manager.

The manager came over and she was super sweet. She listened to everything and offered us our meal free and some to go home with. However, I am saddened by the treatment I received from this waitress. I was starting to look forward to patronizing a couple of times a month with my daughters for their yummy ramen and neat atmosphere, but I can not see myself paying exorbitant prices for horrible...

visited June 10 around 730pm.

ambiance was nice until they got busy and we had people sat at the table beside us - which isn't a problem except the tables are too close together and we were basically a part of their conversation and couldn't have our own. Drinks were weak - tasted good but not enough alcohol content to let you know you just drank alcohol. We ordered 7 rolls and 2 ramen bowls: five rolls and the two ramen bowls came out at the same time. These were tasty. Dylan W, our server, never came back around to ask if we needed anything - needed drinks refilled and wanted to order another beverage, also needed more wasabi because somehow theirs was not hot at all. Finally the hostess walked by so we asked her for stuff and her response was to send our server rather than relay our needs. By the time he was able to make it over, we were almost done with those five rolls and the bowls... That's fine though because we were also still missing two rolls. When we asked about them he had the most bewildered look on his face - didn't know we were missing food... found out the eel was still frozen so it was taking longer because they needed to defrost it... finally got the drinks. Little bit later finally got the other two rolls (both contained eel)... also figured out they used some kind of "warmth" to defrost the eel because the rolls were not cold at all... we actually quit eating them because it tasted horrible. Would have loved to share this with our server but he never came back around, again - it'd been another 15minutes of sitting there waiting. The restaurant wasn't that busy - there were three empty tables around us. Hostess came back by so we asked for our check - of course she had to get our server. He finally came by, we paid and couldn't wait to get out of there. We certainly won't be returning and quite frustrated about...