Rusty Rooster — Restaurant in Seguin

Never Again! I've driven by this place wanting to try it. Well today I went through the drive thru. It was noon, I ordered the chicken and fish meals. She told me the fish would take 15 minutes. I said that was fine. So I finally went to the window and paid at 12:06. She asked me to park up front to wait for my order so I did. I saw people come and go. As I watched the time go by I patiently waited. It was nearing 12:30 and no one was in the drive thru and only 2 guys were inside having lunch. So I went in thinking maybe they had forgotten about me. She looked surprised when I walked in and asked about my order. I saw the fish and chicken sitting on the counter and she told me they were waiting on the fries. She proceeded to tell me that people call in ahead of time because the fish takes 15 minutes. I told her it has been 30 minutes. Needless to say I was upset and took my fish and chicken and left without my fries. My order cost over $60. You would think i would have gotten better service....

We were regular customers. Good food and service up until now. We picked up a drive through order and went home only to find it was wrong. We don’t live near by so after notifying the store they said to come in when we could and they would correct it. The wife went back by the following day to mainly get the difference of the cost of the order we placed and the order we were given. Nope, couldn’t be done unless we brought the chicken back! She just spoke to a manager this morning and they still refuse to compensate us for the mistake! He then cut her off and hung up on her. This has happened before at other drive through places and they were eager to make it right! Bill Millers and Church’s come to mind. At this point, we no longer will be spending our money at Rusty Rooster all over their very unprofessional way they run their business....

In the past this has been the best chicken in Seguin. Now, with the Covid mess, it's only drive up. The last 2 visits my mistake was calling it in. With only 4 other cars in front of me, it took 30 minutes to get to the speaker. Both times, I've come home with very over cooked chicken. Over hot, dried, stringy chicken. I gave them a chance the 2nd time, and I gave them 3 stars because I know they're capable, but this food is not cheap, and quality of product must stand above all else, or I'm done. I'll wait for a counter to open and hope someone that works there tries the food in the meantime to affirm this is what they're known...