Buffalo Wild Wings 'GO' — Restaurant in Severn

Every time I order from this place they mess it up. Either missing drinks or they give me all one flavor of wing instead of the variety I ordered. The last time I was missing drinks the manager agressively argued with me over the phone saying it wasnt their problem and no refunds. I had to call BWW customer service to get a refund for items they never gave me.

Whether its delivery or pickup you'll be waiting well past the estimated time. I'll place an order, drive over for my pickup time, and get asked to wait 15min or more for my food. And the place will be empty. A few weeks ago I went to pick up my order, waited in the lobby for 15 or so minutes after telling the staff my name, and then a guy comes up and asks if I had been helped yet. My food was sitting behind the counter the whole time! The girl that asked me to wait had clocked out and left in that time and I was left sitting when I could have been eating.

One positive note is that the food has generally been cooked well and I havent gotten any broken chicken wings from here. But there are plenty of places around that can meet that low bar. I do not recommend...

Bdubs is my guilty pleasure and I've been going there for over 10 years. This "GO" location is providing the best wings I've had from their company. Fresh and hot when you pick it up where many times in the restaurant you get food that's been sitting under a heat lamp.

The customer service is fantastic as well. Friendly people who make sure your order is right. I ask for sauce on the side my daughter. They mistakenly tossed them in the sauce. I showed them and they took ownership/apologized. Let me keep those wings and had a replacement order out in mere minutes.

Love that it's closer to home and dont have to drive to Annapolis(super inconsistent) or...

Terrible, waited 1 hr after estimated pickup time, lobby packed with people. Out of the 5 orders i saw leave in in my 1 hour wait time, all 5 returned either missing sides, missing wings, or missing sauce on their wings. I attempted to get a refund, but ended up abandoning my order. $25 wasn't worth the next hour of my life wasted to get an order that, according to the trend, was going to be...