Scooter's Coffee — Restaurant in Seward

Editing from my review 6 months ago: Since my previous review, the quality has gone down drastically. I’ve consistently ordered the same drink for the last 4 years, as of recent this location has been seriously hit or miss-heavy on the miss. 5 times now (in the last 2 months which is all I’ve gone at this point) I’ve gotten my usual drink-there hasn’t been any sauce or syrup, or once no milk. I always tip $7-$12 and keep receiving drinks I’m just throwing away because I don’t want to bother going back through and chancing another horrible drink. The only time my drink has been made properly is when I specifically ask for Bradi to make it. I understand training new people and there will be mistakes but this location has completely fallen apart. I got a drink today (12/30/23) that had ZERO sauce, I had a former Lincoln manager try it to make sure I was right-immediately trashed. I’m not sure what happened but I’m hoping it gets back on track in the near future because a lot of people who’ve been there for months are quite sweet.

This location has perfectly perfected my drink that has PLENTY of espresso. It’s the perfect balance of sweet and bitter, an area that other locations struggle to do. Staff is friendly and I’ve never spent more than 5 minutes in...

This Scooters is the absolute worst. Come to town about 5-6 times a year as I have a student attending the college. I am always left saying I won’t go back. Well after today I definitely will not be back. At 10:55A today Open sign was still on, Myself and 4-5 other cars are sitting in the drive thru waiting to order. Not 1 but 2 employees come out take trash yo the dumpster walk back in the store. A minute later 1 blonde employee comes out gets in her car and leaves. A minute later another blonde employee comes out. Starts walking to her car (all the while 4-5 cars still in line waiting to order) My husband hollers at her asking if they’re closed? Her replay “Yeah we actually closed at 11A today.” Not once did either blonde employee say hey I’m sorry we’re closed. They just ignored what had become 5-6 cars in line waiting to order. There were still employees inside the store as well no one came in the speaker to say sorry we’re closed. Terrible customer service. This isn’t my worst experience yet however. The last time I was there the blonde employee serving me at the window was eating food while serving me. I complained directly to the manager that time. Not giving them the benefit of the doubt this time....

Update: The manager contacted me and we discussed ways to improve some things. She was open to suggestions and showed accountability. :)

(5/19/22) It's a hit or miss if your drink is going to be good at this particular scooters. I've realized it depends who is working. If I see a red car parked outside the place it's usually good . Tonight there was no red car and the service was... not good. Today 5/19/22 when I was giving my order a girl on the other end was laughing the whole time (not professional) my strawberry smoothie still had big ice chunks in it, couldn't even use the straw for it. Come on Seward Scooters, get your stuff together! I was so excited to hear Scooters was coming to Seward, the customer service is a let down generally.

There isn't consistency on asking if I want whipped cream or not. Half the time they just choose not to ask and not put it on.

Also ask your customers if they have rewards with you or are a...