Hy-Vee Bakery — Restaurant in Shakopee

I had a small catering order for a funeral understand and went through the drive thru to pick it up. It took a bit for the team to find it and unfortunately I started to cry. Not from what they did, but because I was burying my daddy that day. They offered me water, they brought us cookies and they gave me some flowers. I can't express how thankful I was that they took time out of their day to care and show me they go above and beyond for their customers. One of the team members told me he too had a death in his family the previous week and gave me a hug. Thank you Shakopee Hy-Vee aisles pick up team for helping me through a difficult time and the great service. It was so much appreciated and needed on an extremely...

Horrible (non existent) customer service. I tried both of my credit cards in two different pumps and they didn't work, when I finally push the button to contact the cashier she responds and I asked "is there something wrong with the pumps? They are not working" to what the lady responds "I can't understand what you're saying" and hangs-up ... Seriously??? Is that the best customer service response to a situation where you can't hear/understand what a customer is saying?? I'm never coming back to that gas station.

T(happened today...

The general manager is a jerk. I've used a coupon from a competitor countless times in the past at this gas station and THIS time he's taking a stand.

I was never told "hey I'll take this today but you can't use these here". I used competitors coupons several times at this gas station!

Anyways customer service is garbage. Gas is a commodity. Go elsewhere. I couldn't put the fuel BACK in the pump and he knew that. I pumped $80 worth of fuel and we are literally talking about $2. He won the battle but lost the war. I won't...