Kolache Factory — Restaurant in Shenandoah

First time in and the place had this weird quiet atmosphere, but come to the counter after pulling a juice from the refrigerator and the lady behind the counter rolled her eyes at me when she thought I wasn’t looking, I turned around when it was happening, then I was looking at the limited options on the shelves (when I say limited I mean all racks empty aside from three that were less that half full) behind her and she stood there irritated that I was looking (mind you I am the only person in the building aside from kitchen and her behind the counter). Me being me I asked her how her day was and she did not respond although I was standing directly in front of her, awkward. I pay for my kolache and drink and wait for her to give me my receipt but instead she stands there and goes “receipt” with her hands behind her back eyeing the machine that printed the receipt and had me reach over the counter to grab my receipt. What type of training is happening here? Management you definitely need to hire better that is pathetic. Never should a customer have to reach over the counter to grab their own receipt that is that woman’s job. Get with the program people. Training! Training and more training needs to be done here and for goodness sake play some music or something to at least get rid of the awkward silence!! Will say I give everyone a chance but this was just an odd experience overall. I hope you all can take from this review and better yourselves as a business I rather enjoy little hole in the wall food joints which is why I gave a two star. Would be great if staff was trained properly and options were present it’s a kolache place there needs to be kolaches not empty trays on...

I have been coming to Kolache Factory for years, this is my fourth time at this location. I went Wednesday at 1:35 to get half price kolaches, the lady working did not speak english and when she told me to pay she did not give me half off. When I asked her once I saw my receipt about getting the half off she said she did not understand me. My husband asked her in Spanish about the half off and she said “you have to tell me to do that I won’t just give it to you” after we kindly asked her to take the half off she told us to call the manager. I tried calling the manager a few days later and the lady who took our order answered and I asked to speak to the manager and she hung up. I proceeded to try to call back four times and my husband tried to call back four times and no answer, now we can’t get a hold of them when the lady who helped us said that that was the solution. Needless to say I will not be coming back here due to poor customer service. I am very disappointed in this...

Was attempting to deliver an order from Uber for this restaurant 10/17/21. Upon arrival the restaurant was closed, even though they still had this order pending. I called the restaurant and they said that they went ahead and closed because they gave the order away. That someone wasn't an uber driver, as the order was still pending for pickup and they acknowledged/admitted that I was the 3rd driver in a row attempting to pickup the order they already gave away and that they messed up. They didn't verify the driver and just gave a way a customers food, costing metime and a $20 delivery job.

When I let the customer know what happened, they thanked me for my time and suggested I complain to corporate as they intended to do the same. I had to end the delivery and notify uber Eats that the order was botched by the restaurant. Ive had taco trucks on the side of the road in Houston do better with fulfilling uber eats orders. very...