KFC — Restaurant in Shippensburg Township

I’ve been a repeat offender of this place and have NEVER had a good experience! First time, I ordered the 3 supreme tacos from the drive thru and had to pull out front to wait for my order, which was odd because they didn’t have one customer there. I gave the benefit of the doubt and thought maybe they were making on—the—spot fresh tacos. Get up the road and realize they didn’t supply napkins, and when I went to open up a taco its contents fell all over my lap because it wasn’t entirely wrapped up. The tacos were sloppy joes basically and the first one was warm while the other 2 were cold?? Nice!! Thanks The next time; even worse, ordered the new steak bowl…. the little amount of steak was diced, smaller than the onion, and looked nothing like the advertisement! Was extremely disappointed. Because I was craving it and it was smaller than a kid sized meal, cost over 9$ and tasted awful.. The LAST time there, I was doing a 3 strikes your out deal to see if anything had improved. Ordered the 3 supreme meal again and it was worse than the first time I was there. Hardly any meat in it, and the sour cream made up the entire taco. It was a sour cream taco!! How disappointing to see the same staff there doing this ‘horrible thing to them’ called ‘customer service’ work. Because they truly are not trying to serve their customers with satisfaction!!!! I told my friends and family about it to save them from despair! Sadly, we all have to travel now to get our fix from Taco Bell and KFC! It’s worth the drive to the next town over because we know we’re getting quality food and it’s always prepared properly. I don’t recommend wasting your time and money at the Shippensburg location. At least not until they clean house and get a new team that has sufficient training in hospitality and management! This location can be saved,...

I went here today with my mom and was very disgusted. The seating area was torn apart. The tables, seats, walls and floors were covered in stains and food. Many of the booths were missing chunks of the seats. It didn't look like anyone had cleaned for awhile. My mom's first chicken thigh has barely any meat. When she brought back it up to ask for another, the employee took it from her plate and put it back in the cabinet to re-serve it to another customer. The second piece of chicken was not cooked fully. When my mom brought it up yet again, the woman literally stuck her finger into my mom's chicken and said it looked fine to her. We had to literally ask for a refund even after the employee stuck her finger in my mom's food. Will not be...

Never a complaint from me when it comes to KFC! this establishment is doing pretty great on the food side of things but as for the service, I am not impressed. My mother came through the drive thru just the other day to get food for the family and have a sit down meal together but to our surprise there wasn't the correct amount of chicken in the bucket and some how we ended up with coleslaw even though we ordered mac and cheese as our side. I/m not usually one to complain about things so minuscule but my mom didn't have mush to eat and so I felt...