Nino's Southern Sides — Restaurant in Shorewood

I'm really disappointed with Ninos. This is my third time here and I won't be back. We walked in and the person at the counter didn't greet us and he walked in back as soon as we walked in. OK...? There is a self order kiosk so I started my order. There wasn't a way to choose the chicken baked, smothered, or fried on the kiosk. I rang bell and nobody came. I ordered ribs instead of the fried chicken. Two ladies walked in and they rang the bell. Nobody came. They yelled for someone and nobody came. A 4th person walked in to pick up order. He rang the bell. Nobody came. At that point, I called the restaurant and told the person that answered that there are 3 groups in the lobby and we need help. No apologies when he came up front. We're sitting in the lobby waiting for our food. The TV is blaring so loud that I can't hear the guy say that the green beans are a 45 minute wait and I have pick a new side. I go to the counter to hear him and I choose a new one. He comes out a few minutes later to say the corn is 45 minutes and I have to pick a 2nd new side. He apologized. Food came out 35 minutes after I ordered. I saw 3 people working so where were they when we were ringing the bell and people were literally yelling in the back for service? I find a 4% admin service fee on the receipt. Great. I get home and the $19 baked chicken was 3 wings and 1 thigh. No breast? The lasagna was hard and the ribs were like beef jerky. This stuff was old. I spent $66 for a terrible experience and we threw out half of the meal. Never...

Im a traveling foodie that had high hopes for this small soul food joint in a nice neighborhood in a Milwaukee suburb. It appears to be black owned. Seating is very limited and you choose your own. The gentleman behind the counter might have been the owner and was very friendly with everyone. The digital menu was easy to read with many of the typical "southern" choices. I went with the sampler of catfish, porkchop and a wing. There were only 2 customers ahead of me in the store. Customers were a combination of DoorDash and walkins for take-out. My sampler took OVER AN HOUR! I was about to ask for a refund and walk out. Others were frustrated as well. I saw one customer cancel his order and leave.

The food was sub-par. PorkChop was very salty, catfish was just "ok", chicken wing was tasty but very small. Black eyes peas were very salty, mac and cheese was similar to store bought....nothing special. The corn bread was smashed and crumbled into pieces. I've never seen cornbread at a restaurant do that. I grabbed a peach cobbler dessert to take on the road with me. It appeared to be prepared by an outside vendor as it was pre-packaged. It was actually the best part of the meal for me.

There was a constant flow of foot traffic and the owner offered a "bonus" to the cooks if they hurried and completed orders. They need a better system! If you're seeking a quality experience with quality service and food, this wouldn't be the place based on my single experience. Maybe they have better days, but...

Yes Nino's does have problems with counter personel. I checked out the reviews first. Was working in the area so being 11am you think you can order and come back and pick it up. Ordered mac n cheese lg first was the only thing I was going to try. Called the wife to see if she wanted to try something, person waiting on me seemed a little in a hurry then I noticed but ordered the catfish, and a couple pieces of chicken to try even though the wife just wanted a side they only cook on weekends. But never got the mac n cheese which is all I was going to try. The excuse was well you got on the phone with your wife so thought you didn't want it and you weren't charged for it anyway , as she got short with me on the phone. It was lunch hour when I got home and noticed so hopefully that is why she was short with me. I figured service problems would be evening or night. Not tasted the fish nor chicken yet. People will come back when you take time to not blame them when they were nice...