Firehouse Subs Mansfield Road — Restaurant in Shreveport

Too bad you can not us negative numbers... 1 star is WAY to high for this.

Fraud, theft call it what you will. When you order through the app 1 $45 order, the app only show 1 $45 order yet you bank shows them charging you for 2 $45 orders, and after a month still no resolution. Takes for ever to respond, always some lame excuse as to sorry its taking longer than normal to resolve this... How long does it take to look at the screen shots that show 1 order 2 charges and so we owe you a refund.

Instead of just refunding the money, they give us some excuse and tell us to go to the bank and have them research and reverse it. Why should we have to waste time to do that, pay whatever fees the bank would charge for that, get the debit card cancelled and reordered for fraudulent charges because they screw up and refuse to solve the issue.

This is after sending the screenshots to both corporate and the location follow up every 3 or 4 days for almost a month...

All I can say is if you value your time and money then go here at your own risk because they may just steal your money and tell you oh well no one cares.

But what do you expect from Shreveport, especially the Mansfield Rd area.

Update : Jessica is the one who answered my original complaint almost a month ago. This is the same type of "oh we are sorry but don't really care enough to correct the issue" that I have gotten from her and others several times over the last 3 and half weeks. Yet nothing has been done to...

I went in today on my lunch break (30 minutes) to pick up my online order the Carolina triple stack and the only thing that was on my sandwich was meat and cheese none of the sauces or crispy onions that are supposed to come on the sandwich. By the time I realized it I had taken a huge bite out of my sandwich and my lunch break was over. I called and asked if I could get it remade tomorrow because I cant leave work. I was told by another Emloyee that the manager said they could remake it if I brought it back but not tomorrow so I ate a dry sandwich and spent $10 on something that was made incorrectly because I was hungry and not able to go back. Customer service in this world really sucks. Yes it's only 10.00 but I paid for what I wanted and did not get it. If I wanted bread meat and cheese I could make a sandwich at home!! As long as the company is making money nobody really cares I work hard for the things I buy little or small and I would like for them to be what I ordered. I understand the location is new and mistakes happen I work in customer service and I go above and beyond to please the customer if I...

The store accidentally double charged us in the app for our order a month ago. Corporate advised us that they have to handle the refund because its privately owned. After a month of talking to corporate and this store several times over with this store specifically ignoring us for weeks they finally sent us points while waiting for a refund then, Blair from this store wrote and told us we were not getting a refund for food we did not buy on a clear error within the app with visual proof from our bank sent to this stores management and corporate several times. Corporate SPECIFICALLY told us they cannot force the owners of this store to refund us. They said we could dispute it at the bank which will cost money to get back our 50.00 they have outright STOLEN. Its Mansfield RD, Shreveport so of course they stole it. Be aware as they might be doing this INTENTIONALY then simply refusing refunds knowing it costs money to dispute charges at most banks. WATCH YOUR...