Johnny's Pizza House — Restaurant in Shreveport

We went to this location for lunch today. We wanted to share a pizza & have the salad bar as well. We have been to this location several times & generally they are good! However, today was a hot mess. We ordered a small mighty meat, added olives to one half, & onions to the other half. We received a mighty meat with onions & olives on the same side. 🚫 We went back to the counter & explained it was incorrect. The employee flippantly apologized & remade the pizza. But again, when it was brought to the table the olives were covering all but 2 peices & onions were only on a few. While we were waiting, I ordered a cheese pizza to go. When we received the order , it was a pepperoni pizza. While we were there, we also overheard them saying that “some lady” was there for a refund because they had made her the wrong kind of chicken wings. In addition to this, the salad bar consisted of what we decided was left over from the whole week & they were just trying to get rid of old stuff; brown lettuce, slimy/frozen cucumbers, stale croutons. The employees did apologize, which is nice & all, but sometimes when an establishment messes things up to this degree, they should try to make up for it with more than a flippant “Sorry...

I have been a regular customer at Johnny Pizza for last 12 years, almost once every week. I am deeply saddened to share my this experience with the community. Two days while dinning at Johnny Pizza located at Southern Loop with my family, my wallet fell out of my pocket. Next day when I realized that I didn’t have my wallet, I went back to the store to ask for my lost wallet. The staff initially denied having being in possession of my wallet even though I was convinced that have it. An hour later the manager called me that he found my wallet in his office and he was in my neighborhood with my wallet. The wallet has my DL and credit cards but all of cash is missing! It was a significant amount which I had withdrawn from the bank for an emergency! I hope this message reaches the owner and franchise, I didn’t expect this customer service from our neighborhood Johnny Pizza! I hate putting this out but I strongly feel that our community needs to know this dishonesty from Southern Loop...

I am really kind of shocked at the degree to which this business just flat does not care about customer service. I guess business is just too good. This used to be my favorite place to get pizza, but I don't think I will ever get it again. Of the last 5 times I have ordered pizza to be delivered, 4 of the times something was wrong. Whether it be forgetting the jalapenos, or extra sauce, or some small thing, or the pizza has gotten cold because it has been a while, but I never complain, and I never really want to wait for something to be remade. I have never once been offered any sort of accommodation designed to make it better. Today, I ordered my usual and after 2 hours and 4 phone calls, discovered that they had accidentally marked it down as pickup instead of delivery. They offered to remake it for me so I could come pick it up. So as of now, it has been 2 and a half hours since I ordered pizza and now I am trying to decide where I am going to be...