Americana Diner — Restaurant in Shrewsbury

Nasty manager and employee. Ordered shrimp scampi got it over rice pilaf .. am I the only one who knows shrimp scampi is originally based with a type of noodle? I asked to change and was given the upmost nastiest attitude and the roll of neck and eyes from the female runner. Then the manager guy in suit came out and looked at me as if I had 4 eyes. She stated she told me on the phone over rice and I said yes but that was absolutely not true. I ordered a side of chicken and asked once my order was being changed to just put extra shrimp instead because I was not fond of the way the chicken looked .. am I wrong ? For not wanting to pay for something I don't see appealing? I eventually got my order and just left. When I say the shrimp was so wet and soggy I can tell it was once breaded but to put it over scampi was absurd. The sauce was great tasting but I wish I knew to be so specific with my order. I would of never got breaded shrimp with a shrimp scampi. I'm so confused is this normal Ive ate shrimp scampi numerous times in my life and never ever had breaded shrimp UNLESS requested. never have a rice pilaf... I'm 7 months pregnant and so upset again the sauce was good along with the noodles but shrimp was a waste .. still not understanding why put breaded shrimp on a wet dish??? It was completely soggy I had to peel back all the breading ... I was hoping the food would out weigh the attitude I...

I had a horrible experience here. I completely understand staffing shortages and a delay in service. If that were the only issue, I wouldn’t be posting a negative review. It took about 15 minutes for our order to be taken. After another 15 minutes after placing the order, I was told they were out of the item I ordered. I replaced with a Reuben and when it came it was a sauerkraut on rye. There was very little meat and it didn’t taste or look right. After one bite, I didn’t touch the meal. My daughter ordered a burger medium well. The burger was burnt on the outside and rare on the inside. The French onion soup broth had no flavor at all. We never got a refill on our tiny glasses of water. The waitress was so nice, but clearly had too many tables so we couldn’t get her to tell her any of this or to get refills. After sitting for over an hour, I guess the manager could see I was looking for the waitress so he came over and brought the check. He could see our food was barely touched, but said nothing. I told the cashier about the food issues, and he said he was sorry but charged me the full amount of the bill. I even said to him, “I just told you I didn’t eat my food and my daughter’s food was not cooked properly and you’re going to charge me full price?” He said, “I said sorry.” I will never eat here again and encourage you to think twice before...

My mother and I ended up here on a simple Wednesday night after vigorously searching the internet for something new but ending up with our original suggestion and were only very mildly disappointed with my moms bland bowl French onion soup but still hot, hearty, and cheesy. I, on the other hand was over the moon, (and under the sea) for my cup of Manhattan clam chowder with its soft yet hearty chunks of clams and potatoes. The best part was both soups only cost $5 together total and filled us up plenty. The real star of the of our small meal was the zucchini sticks with soft flavorful veggie on the inside and crunchy fry like outside; not to mention the not overpowering dipping marinara sauce I usual avoid elsewhere. The real star of out experience was the incredibly friendly and attentive Carmen our waitress. I myself used to go every Wed around 930 after a specific mtg I attended weekly and was never disappointed. If u are ever looking for a unique breakfast sandwich I highly recommend the Jodi~scrambled eggs in between what would be a normal grilled cheese but now better. Dress it up with onions or peppers or keep it simple it is...