Chipotle Mexican Grill — Restaurant in Shrewsbury

Rye the "Store manager" is disgusting, rude, and should not be serving customers.

She rang me up and touched cash without changing her gloves and went back to scooping food for the people behind me. Not only a health hazard, but shows how disgusting all of that food is now and contaminated with germs from the money. My food went right in the trash, $10 is not worth me getting sick because Rye refuses to take 2 seconds to change her gloves.

I watched her scream and fight with a group of people who were two places in front of me in line(Who asked for her corporate number and her name because they were so angry with her), then she was snippy and short with the couple directly in front of me. Then my food comes along and she just glares at me. No "what can I get for you", no acknowledgement that I just watched her scream at a family and be rude to the couple in front of me. Just glaring at me with an intimidating stare as if I was bothering her for being there.

She was also yelling loudly at her employees and nitpicking on a teenaged boy worker for everything he did. She literally yelled at the poor kid and said "IM TAKING YOU OFF THE LINE YOURE DOING TOO MUCH" Um what? Who yells at a worker for doing a good job? Or maybe you're not doing enough if a teenaged boy is working circles around the "Store manager"? And to humiliate him in front of everyone like that is uncalled for regardless.

Businesses like this hire managers like Rye, so everyone quits because shes rude, and customers don't come back because of her, and then the business owners will complain "nobody wants to work these days". I was only in there for 30ish minutes and watched her be unhygienic by not changing her gloves after handling cash, AND being absolutely nasty to everyone she encountered including her employees.

Looking at other 1 star reviews here, they also mention her by name. She's a problem and if Chipotle does nothing about it they're setting this new...

Never coming back. Was convenient because i was at work and it was on the way out with my client. Staff looked overwhelmed. I was surprised to see a drive thru. Didn’t know Chipotle had one and it was in the area. Wasn’t surprised it wasn’t functioning after I ordered my food. I could tell the young man on the line was annoyed by previous customers. I attempted to acknowledge HIM and not just my food. Said hello how are you, he rolled his eyes and said “I’m iight” flipped his hands up from where they were resting as to say “hurry up and tell me what you want.” Body language very telling. I wanted cheese to complete my order, the young lady said we don’t have cheese. I asked are they completely out. She walked behind a wall to see whatever she needed to see to confirm. The young man who was overwhelmed said under his breath i don’t know why she did that. The cheese isn’t ready. I was tempted to just leave the entire order. The customer service is negative. And i don’t know how you’re running out of food at 12pm on Thursday. They just opened. Also the young man on the line asked for white rice to be replaced 2-3 times and no one responded or gave it to him. I just wanted my food and great customer service. I unfortunately didn’t look at the ratings of this location prior. 2.8 is wild. They could be a great location especially with that drive thru. All that to say, do better overall and ya’ll will have a great...

The worse customer service. You sit waiting at the drive up window while the staff looks at you but does not open the window and ask your order name. Order pick was 6.10, got here at 6.22. They told me the rice was not ready and it would take 5 minutes. They asked me to wait in the parking lot next to the drive up. While I was waiting another car is sitting at the drive-up window for the whole time that I was waiting in the parking lot. At 6.36 I go inside looking to find out what happened to my order. Again you get ignored. So I take one step into the pick up area to ask for my order and they freak out. Now they see me. They threaten to not give me my food that I paid for. What the heck? They had it sitting on the shelf done , getting cold. No one could walk it out to me? Then they team got upset with me because I was upset with them. Its just normal America today. The staff could care less about customer service. I tried calling the place and talking to the manager. Chipotle doesn't care about customer service. What a joke with their phone system. They don't want to hear anything bad. You can never get to a manager at all. Never, never order from this...