Dunkin' — Restaurant in Shrewsbury

Edit: 10/29: my crossiant is so burned that they may as well have thrown it onon the barbeque, the bacon was tough, the egg still cold, and the cheese isn't melted. Like what the hell. I DEMAND A RESOLUTION

Edit: 10/28: this is the 5th time this month that the app doesn't work for dunkin. Some of have to work and when there is 15 people in line from 7-745 this is obsurd. No crowd control. I think its time for crowd control or make it so the dunkins is 12 hours not 24 hours only.

10/27: I do not appreciate seeing a manager talking negatively about her employees to customers in front of the employees. The manager herself should be kicked to the curb, she is rude, unprofessional, never allows her employees on register, or ever acts in a caring manner. She has a greedy mannered trait to her and she doesn't belong in Dunkins brand stores. If she's always on register who's doing her filing, emails, percentages, and job as a manager.... Clearly not her. A manager is supposed to be a book keeper in an officer and letting her employees do their job. She is too busy dropping personal problems on customers like a hs girl than doing her job. New.

GET HER GONE. NOW OR I AM...

I had an awful experience at this Dunkin Donuts location because of one of the employees, Alma. From the second I walked in, she was rude and clearly had an attitude. I politely asked a question about my order, and she immediately rolled her eyes and snapped at me like I was bothering her. When I tried to explain to her my order and what I wanted she’s just rolled her eyes and started saying my total when I was completely not done with my order. Also instead of her getting my order done, she was talking to the customers she knew and she was completely distracted.

Then, when I asked if my drink was made correctly because it didn’t look right, she stares at me and said, “That’s what you ordered,” in a nasty tone. It was honestly embarrassing and upsetting to be treated that way for no reason at all. I’ve never had an issue with any other Dunkin location, but this one completely ruined my morning.

If this is how customers are treated here, I won’t be coming back. Dunkin needs to seriously address how Alma treats people no one deserves to be spoken to or...

I visit this DD once in a while, and meet friends there to have a cup of joe and a treat or two. This is a very busy DD because of it's location. Although, they do have an occasional down time too. The service is friendly and fast. When I ask questions about a new menu item, the employees are always eager to answer. This DD is one of my chosen places to go to. I love the munchkins and the new two dollar snack items. These hit the spot when I need a little something. The donuts are made fresh at this location too. The guy whom makes the donuts must be very busy. Tell him that he does an awesome job!! Thanks Shrewsbury DD at White City for being open 24 hours and making my visits...