Chipotle Mexican Grill — Restaurant in Signal Hill

Very disappointed overall - went to chipotle when we saw that store closed at 11 - we walked in a few minutes before 9 to not be greeted , lobby being shut down , restrooms blocked so it was obvious we would have to now eat in our car , I order my food , my son starts to order his and they have no steak , it’s not even 9 we ask if they would make more they said no , not once did they mention they were out of ingredients, had we known this we definitely wouldn’t have ordered anything , but since I had already ordered my food we chose something else which my son didn’t care for. When asked about the lobby being closed they shrugged their shoulders and didn’t seem to care about anything other than shutting down the place. I called customer service and they were so generous to email me with a free soda coupon. It’s so nice to see how much we are valued as customers. I’ve never felt so insulted , at that rate why even bother sending anything. Did I forget to mention because your store didn’t allow dine in we were forced to buy bigger drinks because we obviously weren’t welcomed there to walk back in to refill our drinks. For the amount of money we spend this whole experience was a slap in the face and customer service and their coupons for a single soda...

Very disappointed in some of the staff ! The first girl told my daughter to put on a mask I know it's mandatory for masks but she had forgotten so she took another pocket put on ! And because of the way she said it I said well maybe you should talk to the person that sitting at the counter eating their food when there's no eating indoors she said oh hes an employee And I said well employees shouldn't be eating inside either where customers could see them because it's not fair to the customers nobody is allowed to be seating while their eating indoors employees or customers ! Then i asked for two Z Burrito bowls and I was under the impression with a burrito bowl you get a flour tortilla with it that's why it's called a burrito bowl but I was told I have to pay extra for the flour tortillas now I've never seen this before edit Chipotle and I think it needs to stop especially when it's a breathable burritos come with a tortilla she was so rude and she said well I just work here and as I was going down-the-line again she said you know I just work here she said this 5 × 2 me The rudest employee I've ever seen their ! I got the steak bowl and the steak was so dry and well done i could not eat it bad service and bad food i wont go back...

Is this perhaps the worst Chipotle I’ve ever been to. I ordered online. When I arrived at my pick up time, the order had not even been started. They were not busy. There was one person in line and one group of 3 eating at a table. As I waited an additional 15 MINUTES for my food…I watched them charge the single woman in line for an adult meal when she ordered a children’s meal, watched the people eating ask for forks and instead of restocking the forks they just….handed this man one fork for a table of 3 people. He had to ask for 2 more. They did not refill the forks the entire 15 minutes I was there. I ordered a bowl with extra beans. Because it took him 15 minutes to make my order I double checked and there were approximately 12 beans in the entire bowl. Asked for more beans and he said “it’s just below the rest of the stuff” so I got a knife and moved the food around to show him (please recall that there are no forks). He also did not give me my cup for my soda and I had to go back and ask for it. Finally, the trash area only had a recycling bin and was a mess. The fact that they messed up all 3/3 customer experiences is ridiculous as there were at least 3 employees working....