Had surgery and not allowed to drive for a few days. Ordered and it is .8 miles from my house. After an hour and 15 mins, I called and politely checked status. The woman started talking about cookies and I explained I had no cookies - just a 6 inch and a bag of Doritos. She said the DoorDash guy was there and she was giving it to him. He showed up at my door and was very polite, but it was not my order. It was a bag with two or three sandwiches and a bunch of chips and some cookies. Not even the sandwiches I had ordered. He went back to the store and had them make the correct sandwich and bring it back to me. When he got back to the subway, the woman who got the wrong order, was there waiting on the order that was being erroneously delivered to me. None of this was his fault, so I felt compelled to tip him additional money for how kind and helpful he was. Meanwhile, knowing that all this had gone on and was such a mess, no one from the subway bothered to call me and offer me a partial refund or a free sandwich or anything. I will not be going back here and I wouldn’t recommend it. I absolutely understand that mistakes happen and the woman and I did have similar names - but not addresses or ordered … But the appropriate thing to do would have been to refund some or all of my money or to offer me a free sandwich or something to make up for all of...
Read moreordered a BLT for delivery, but for some strange reason, other than sheer chance, I somehow ended up with ham and salami. called and spoke to someone who sounded like they were young and could've possibly made a mistake when making the sandwich, ok whatever, BUT DO NOT FOR ONE SECOND make it seem like I ordered the wrong food. listen to how that sounds, "you ordered the wrong food for yourself". no no no, my child, I have the receipts and have no problem showing and/or reading it to you, also, 2 things...1: your customer service is hand dipped dookie straight out of the toilet. and 2: did you think offering to making me a spit sandwich was gonna make up for that which I would've had to come and get which ultimately defeats the purpose of getting delivery?...worked in food industry for a long time, I know it gets busy and the environment can be stressful, but that doesn't make the actual work itself difficult, so please, prepare yourself for this cliché, "if you can't stand the heat, get out of...
Read moreNot sure if subway will care about this situation happen with me on july 29, I been told by young girl DON'T COME BACK MEXICAN, Now I WASN'T asking for ANY free food or ANY extra topin or ANY extra discount! Just got actitud since I got inside, hopefully the store have cámara to review what happen the morning on how young girl throw the sandwich I say don't want after her actitud just got what my son ask me to get him, you can see when I back after she say don't came back MEXICAN, she say something else. However for anyone México isn't the only country who's speak Spanish, However I always when to the store and order for my son and never got this service before until Tuesday july 29! Everything is the actitud your welcome there customer! Even if they have a bad day! I even ask if she was having a bad day and.also ask if i can help her on something for her actitud! I got not came back...
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