Dairy Queen Grill & Chill — Restaurant in Siloam Springs

The manager for was nice at first but they put mustard on my daughter's burger when I said meat cheese ketchup only. They remade the burger and added pickles that time. Then brought my husband his blizzard and it literally was dripping ice cream all over the table and cup it was more of a shake that was melted, my husband asked them to remake it and the manager brought it back to us with ice cream dripping all over her hands asking what was wrong with it, I explained that it's a dripping mess and that he can't eat that with a spoon she said I will clean the cup but that's how they are made. My husband was so irritated at that point so I took it to the counter and asked for a different manager she said no she was the only one and that that's how it's made. I explained I looked up the policy for this specific location and they are supposed to slip it and ice cream stay in the cup. She said they did flip it and it's because we let it sit to long. I looked at the girl that served us and said tell the truth you didn't flip that cup. She finally agreed to remake it but her attitude was gross over...

This is the worst Dairy Queen. Just ordered a meal and asked for burger well done. They responded by telling me the hamburger Pattie’s are pre cooked?????? What do you mean precooked?? I waited 30 minutes for my order and watched 3 groups with large orders after me get their food. I went to cashier and was told drive-thru gets priority!!?? So I asked why others were served before me and was told they just were really busy with the drive-thru? Didn’t make any sense. I asked for my money back at which time the cashier yelled back into kitchen “hey don’t make that burger I just sent back” THEY HADN’T EVEN STARTED MY ORDER!!! This was my third and last time there. The food was mediocre both times before. How sad. I love Dairy Queen’s but not this one!!! I would have given no stars but it...

We've ordered custom cakes from here twice and had no problem. Today we walked in to pick up a custom cake for my son's birthday and we're told the cake decorator never came in this week and that they couldn't access the email system to call us and tell us. I understand that situations like that happen but they told us to pick a generic cake out of the cold case and they would write his name on it. Then they charged us full price for it. I think if your store makes a mistake like this the cake should be offered for free. Places like Chick-fil-A are so popular because of their wonderful customer service. If they make a mistake they give it to you for free and give you gift cards for the next...