McDonald's — Restaurant in Simi Valley

I've never experienced such awful customer service before. Last night 4/3 my friend and I pull up to this location to pick up our mobile orders. Location online says they close at 11. It's 10:45, order was placed at 10:35. The mobile order went through..we arrive and there's a cone in front on the drive thru, we move it because we paid and placed our orders, we get yelled at by an employee and then I tell him we have mobile orders, he mumbles something and waves us thru. We get to the window, sat there for 5 min before Jonathan acknowledged us, asking how can they help us. We say we're picking up mobile orders and then we hear them let out a huge sigh and groan meanwhile Myra who I'm assuming is the manager is in the background saying "no no no I don't have it we don't have it". we tell her it's placed for this location and they don't close till 11. She then wants to say the truth after lying saying our orders weren't placed for there. She proceeds to explain that they shouldn't even be serving us and we shouldn't be in the drive thru because they're short staffed blah blah, she was definitely scrambling on what to say. (Apparently my friend said this has happened before to her boyfriend at this exact location) after going back and forth with both of them who were both very rude, we asked are we getting our money back because the app shows we paid, they gave a crappy explanation and sounded like they had 0 clue what was going on. Sounds like it's an ongoing issue that they're short staffed but sorry if your posted closing time says 11 then you close at 11, not 10:40 or 10:45 ... the fact that this is an ongoing occurrence tells me two things: A. McDonald's/franchise owner don't care about their team being short staffed OR B. The staff is lying and making their own rules to leave faster and closing the restaurant early. If I'm being honest I think it's B. I've worked in customer service for 10+ years and have been a manager for half of that and the way the whole situation was handled was atrocious and ridiculous. I have the whole interaction recorded on video and would be happy to share with corporate. Do better or don't work somewhere that's open till 11 if you want to go...

Been going to this McDonald's since it's been open. Seen many employees come and go, some good, some bad. However, amidst the flux, there's one standout: Joey. Joey isn't just an employee; he's the heart and soul of this place. His friendly demeanor and attention to detail make every visit a pleasant experience. Whether it's a quick breakfast on a busy morning or a late-night snack run, Joey's cheerful attitude never wavers. He remembers regular customers by name and always goes the extra mile to ensure everyone leaves with a smile.

Beyond Joey's exceptional service, this McDonald's consistently delivers on quality and efficiency. The food is consistently fresh, hot, and prepared with care. Even during peak hours, the staff manages to keep the lines moving swiftly, a testament to their dedication and teamwork. The cleanliness of the restaurant is also commendable; tables are promptly cleared, floors are spotless, and the overall atmosphere is inviting.

Moreover, what sets this McDonald's apart is the expert preparation of their food. Whether it's the iconic Big Mac or the classic fries, each item is crafted with precision and care. The burgers are always cooked to perfection, with juicy patties and fresh toppings that tantalize the taste buds. Even custom orders are handled with efficiency, ensuring that every meal is exactly how you want it. From the crispy chicken sandwiches to the creamy milkshakes, every item on the menu reflects the commitment to quality that this McDonald's prides itself on. If you're craving a satisfying meal made just right, this McDonald's is sure to exceed your...

I stopped by this McDonald's location since I was across the street at the Tmobile store. I got the alert about the Big Mac deal through the app and using the mobile order so I did that. The app is totally broken because the clock delay like 3 minutes so it's not in sync. Going through the drive thru was easy because there was only 1 car in front of me. The app knew when I was around the store so it give me the mobile code. When you pull into the ordering box, it will ask if you're using the mobile app first. After I said yes, the worker responded and I give him the code. When I pulled to the first window, I asked if I could get light ice on my coke and he said that's fine. When I pulled to the second window, they handed me my drink and ask if I wanted any sauces so I said ketchup. It didn't take long for my order to be ready. REMEMBER TO ALWAYS CHECK YOUR ORDER AND DRINK YOUR SODA BEFORE LEAVING. I took a sip of my drink and it was ice tea so I told them and they refilled it with soda but not with light ice and not filled to the top. Then they forgot to give me ketchup in the bag and position the French fries the wrong way so it of course spilled. The only good thing was that they give me a decent amount of fries and didn't just give a little like other Mcdonalds location has. The Big Mac was okay and they followed my customization by asking for no...