Whataburger — Restaurant in Simpsonville

We dined in on 11/14 right at 6pm. We ordered two burgers and a kids grilled cheese meal. We waited around 20 minutes to get our food, they didn’t look busy but I could be overlooking something. First burger was great, but our grilled cheese had ketchup put in it (didn’t know that was an option yuke) and our other burger came out missing the mustard (the only thing we asked for on it). We asked to get the grilled cheese remade without the ketchup in it and for the side of mustard. The girl was polite and agreed to fix and make it right. Waited almost an additional 10 minutes for those two items. When the grilled cheese came back out, it hardly had any cheese on it, it was just bread. We then had to go back up a THIRD time to get that corrected. We then realized we were missing our apple juice and cookie for our kids meal. Had to go back up and get that as well. We still ended up missing the Apple juice so we gave up, ate what we had and left.

My first few experiences there were EXCELLENT! They were during the lunch hours though so maybe different staff? This last experience has made me pretty hesitant...

Last night between the hours of 7 and 730 my husband and I came to the Simpsonville location to have dinner when we walked in the floor was a mess. There was stains on the floor. Chairs were pulled out not neatly placed at tables it was loud bunch of kids working it was dirty food on the tables trash cans were overflowing no sweet tea. My husband got a milkshake that didn’t come out with his order and it tasted like sour milk was not a chocolate shake very chalky the grilled chicken sandwich and burger was really good. They gave us our food. They didn’t bring the condiment tray out of the asked if you wanted anything because we typically go to the Malden location, which is really great, but the Simpsonville location was a very big disappointment and we will not be back...

Finally decided to go today for the first time. The girl in the drive thru had a hard time hearing me. Places my order for a single small cheeseburger and medium onion ring. When I pulled up to the drive thru I sat there for about 5 minutes before they asked me to pull forward to the railing on the side. So I did… I sat there for about 8 minutes when someone finally came out to ask me to move forward so the guy who was behind me could pull out. As he was pulling out he cussed me out 🙂 so happy this guy was upset at me that I pulled forward where staff told me to so I could get my mediocre burger that took way too long to prepare. Honestly between the wait time and being given bad direction, I’ll probably never go back.

Wendy’s and Culver’s is...