Taco Bell — Restaurant in Sioux City

Tonight there was literally just children running this store and no manager on site. We ordered 2 cinnamon delights, a steak quesarito, 2 Chalupa meal with a medium drink. Also a medium mountain dew baja blast freeze which Came to $19 even at the window (which seemed odd). After I Paid for the meal I was given the bag and we drove home. I Got home to find the chalupa meal was not in the bag. Instead i was given 3 soft shell tacos and all three soft shells were rock hard and not edible. I drove back to the store asked for a partial refund for the chalupa meal and the 3 workers who gathered said they would be right back and walked around the corner to talk to the other member who was working the line. Then they returned and I was asked again by the line worker what is wrong in a rude tone as if I was a major problem for speaking up politely for not getting my food I paid for. I was then told either they could remake the food or i needed to leave and call back in the morning to get a refund. They refused to check the order at that time and show me the reciept.

It was obvious they remembered my order and knew they made a mistake. However there was no manager around at the store. Just 4 children refusing to consider customer service at all. So i replied could I please have a copy of my recipe since i came through around 8:15pm and was not given a receipt and had to drive back to the store and the worker refused and said I needed to leave and i was not going to be given a reciept. I was never given a receipt from any of them. when I started to leave the store one of the employees rudely hollered at me as i was leaving.

After looking up the prices online it is obvious why I never recieved a receipt and was refused one when I provided the time and exact order to get one printed off. When ordered the food online for pickup it comes to $17.08 with tax for what they gave me. So it appears the meal mix up was a simple mistake most likely but then I was not given a reciept because they told me my total was actually nearly 2 dollars less than they charged me and they pocketed the difference. Which is also why they refused me a partial refund and why they refused to give me a reciept in the first place and refused to give me one when I asked later as well.

Imagine the money they are charging nearly $2.00 per car higher on a simple order in the drive thru.....

According to the manager I spoke with the very next day they accidentally charged me for a number 2 instead of a number 6 and the total for that comes to $19. Yet online shows $17.08. So this location seems to also be charging more than the online recommended price on top of the terrible service.

Atleast the day shift gave me the partial refund night shift refused to give me. Sucks I had to take 2 different trips to the store and a phone call to fix it. It cost more in gas then the refund. But atleast day shift is doing the...

Well went to grab a quick bite ordered two nacho supreme an gat chips an beans an cheese no meat or sour cream at all then tried to call an line kept saying busy so kept trying to call no way to get through so drove all the way back an they tried to play simple minded an just said sorry knowing the only thing we said to not add was the tomato’s an said they’d fix it but hurry an came back an said do u still the other ones like they was just going to throw some meat on the ones I bought back an not worried about my extra gas to come back all the way over there for the second time because they had the phone busy for over a half hour just a fake smile an a even faker sorry so may have to take a break from them because they didn’t show any accommodation for their mess up any other place would of fixed it an did something for next time or asked could they help u with something else due to their mess up because this isn’t the first time they’ve done something like this so really don’t Appreciate how their doing business an act like it’s just okay an couldn’t speak to a manager so it’s like do they even care that they loss businesse when their worker act like they don’t care an this is 1800 Hamilton Blvd so please double check or orders because they are just throwing food...

I asked for two #8 both Baja Blast and a nacho Bell Grande combo Baja Blast I get to the window and the drive-through cashier he handed me 2 Baja's and when he handed me the food I looked in the bag and I said I asked for two of the #8 combos I said I can pay for the other one if I can get it please I have three kids I just wanted to get home that's why I went through drive-thru I never have a problem with your establishment and he refused to charge me for another number 8 as which I ordered and said if I wanted it I had to drive back around and get in line again and reorder it that's never happened at your location before then he asked for the manager or supervisor they came to the window and said go back around and shut the window I'm sorry but that's not how you should treat a guest I'm not looking for Nothing free I was just asking for the rest of my order and I was still willing to pay for my order no matter what, On top of getting my food the hard shells Doritos tacos were...