Jersey Mike's Subs — Restaurant in Slidell

Ordered sandwiches through the official website for delivery. 3/4 sandwiches were delivered and when I called the store the manager confirmed that the sandwich missing was in fact right there left at the store. She said “sorry we were busy” and told me I could come pick it up. I informed the manager I was unable to simply leave work to pick up a sandwich I had paid to be delivered. Initially she told me she could not refund the cost because it had been delivered by door dash - despite being paid for on the JM website. Finally she said she could refund the sandwich. She made no attempt to rectify the situation aside from saying “order it again online for delivery” and saying she would put a paper coupon in the bag. Delivery time would be another 45 mins out! She said she couldn’t give me a coupon code for the replacement sandwich for me to order - because they don’t do online coupons (even tho there is a spot to input coupons/codes at check out on the site). I asked to leave a message for the owner and the manager said that wasn’t possible. Frankly - it was obvious this manager could care less about customer satisfaction or actual service. I won’t order here or suggest this location to any one....

Worst customer service in Slidell. I placed an order over the phone and it took almost an hour for it to get ready. I showed up about 20 minutes after I placed the order and waited in the store for watt 30 to 45 minutes while watching multiple people walk into the store, place their order, and get their order before me. On top of that they refused to take my coupon which was on my phone even though I signed up for their email club. I had to call the store manager who didn’t answer but called after I left apologizing and telling me that they had issues with people getting coupons off the web (which is what they are for I should add. The subs are already very overpriced). Said they would honor the coupon the next time and, you guessed it, they didn’t. The food is good which is a real shame. I can excuse having this happen once or twice but this has been happening every time I go here now. The coupon thing is new but expect to wait a while for your food if you think you’re being smart by calling ahead and...

I usually do not write reviews but for this place, I had to. I came in around lunch time and it seemed to be pretty busy. Although this was the case, things were moving fast. I come here a few times a month being that I do not live out here. Every time I come I swear it’s a 10/10 experience. I’m assuming the managers are Owen and Gabby, being that they’re the only ones with names on their shirts. Gabby was slicing sandwiches faster than you could blink while still maintaining awesome customer service with everyone. Owen was dressing the sandwiches for the most part with speed and precision. The girl on the register with glasses was very friendly with me and quick. I needed to comment on the speed of everyone while still having amazing customer service. I got an italian and got it Mikes Way (the only right way) and it was delicious!! Y’all need to come out to this store, I promise they will not disappoint. Thank you Jersey...