Los Tres Amigos Mexican Grill — Restaurant in Slidell

Man I'm so mad about my experience with this restaurant. I have never wrote a review on anything in my life. But the fact that I have called the restaurant over and over again in the past hour or more and all I've gotten is a machine. I can't even get them on the phone to tell them how I feel about their service and food. My favorite type of restaurant is Mexican and I've never in my life have called a Mexican restaurant or went to a Mexican restaurant and ordered nacho fajitas and got what I've gotten today "which I mind you I ordered the exact same thing at every restaurant every time I order" and all my experience of all the times I've ordered these nachos I've never received shredded cheese instead of queso. It's a Mexican restaurant queso is the signature ingredient. And the fact that I received the very little shredded cheese not queso with very little chunks of me and it being shredded cheese by the time I got it it was cold and hard for the little I did have with long black hair stuck in it the experience has me so heated that I've never hated an actual restaurant the way I hate this place and the fact that I cannot get there on the phone makes me that much more mad. And I will continue to call until someone answers and when they do I'm going to get them a piece of my mind because they are a disgrace and not worth my 33 bucks that I spent and now I'm resorting spending money at a fast food restaurant to get a hamburger from McDonald's because they can get it right and if they mess it I can call them and they will answer the phone and fix the situation. If I could get this place zero Stars I would the fact that it forces me to give them one star makes me mad the worst absolutely the worst experience of a restaurant that I've ever experienced in my 30 years...

My family and I came here around 7pm last Sunday night and I ordered the carnitas. I woke up the next day in excruciating abdominal pain which turned into vomiting and diarrhea. The entire day I was sick as a dog running fever, constantly going back and forth to the bathroom, and ultimately became dehydrated as nothing stayed down. Around 8pm Monday night I ended up going to the ER where I was given antibiotics, medication, and fluids all to be diagnosed with food poisoning and I know it was from this restaurant because prior I had nothing else to eat after 8am Sunday morning. Thinking back, the pork was dry and did have a metallic taste so that further concludes the theory of where the food poisoning came from. I called this restaurant to advise what happened and I was told I needed to bring papers stating I had food poisoning so I did and it’s been over a week with zero response about what happened to me caused by this restaurant. A simple apology with empathy and well wishes would have done just fine as I wasn’t looking for compensation of any type, I just wanted accountability and an apology but couldn’t even get that. I will never come here again and I’ll make sure none of my friends or...

I went Los Tres on 5/26/19 after placing an order on Waitr. When I picked up my order I checked it and found they did not substitute the rice for the beans as I asked nor did they include the jalepenos I asked for. When I questioned the incredibly rude manager he said waitr didn’t charge you so we don’t include them. I inquired as to how I would know they were not charged and obviously I would pay for them because i wanted them and he shrugged becoming increasingly rude in his mannerisms toward me. I had to ask AGAIN for the jalepenos and asked how much they were and he said $1.50 I said I’ll take a double order. They went in the back and brought out a single order. I was now becoming annoyed and asked AGAIN for the double order and tossed my $5 on the bar to which the manager began berating ME for being rude, his words were “you don’t need to catch an attitude with me.” We then had a heated exchange, where I told him if he had any thing to do with the Pontchartrain location it’s no wonder they closed. He continued to be rude to me and finally walked away while I STILL waited for my second order of jalepenos.

So disgusted by his behavior and the customer service...