American Deli — Restaurant in Smyrna

WILL NEVER patronize this AMERICAN DELI AGAIN! My 17 year old son went to order wings from here. He comes back the wings are crispy. However I did not ask for crispy so I return to the location immediately to have the wings replaced. I show the lady at the counter my receipt she proceeds to ring up my “reorder” and stated she can not “remake the food and the wings just come out how they come out”. At this point I’m willing to PAY AGAIN until she said that. I said “so even if I don’t ask for crispy they will still be crispy?” She says yes. Of course I said NEVER MIND and left. My household and I will drive a few extra miles to the next closest American Deli where our money is appreciated. I really wanted to like this location being that it’s super close to my home and new but since they opened they have definitely changed. The wings have gotten drastically smaller and the service is DIRT POOR! Let’s remember I DID NOT want a refund, I simply wanted my order remade the way I ordered it....

I had a terrible experience at this American Deli location AGAIN. From the start, the staff made it clear that customer service is not a priority. I politely asked for all drums with my wing order — a pretty standard request — and was told they “couldn’t do it.” Fine. But then they gave me 8 flats, completely ignoring what I asked for, and when I tried to get it fixed or request a refund, I was given nothing but attitude and resistance.

The wings themselves? Bigger than usual, which would be a good thing if they weren’t absolutely drenched and swimming in sauce. There’s no option to season your food how you like it, they do it all for you, and not in a good way.

Bottom line: this place doesn’t care about getting your order right, making things right, or treating customers with respect. Save yourself the headache and skip this location. There are better American Delis that actually value...

The whole restaurant smells like finger nail polish which I'm sure is a violation of code on the landlords part, that's not good for employees or the patrons who wants to breathe polish smell while eating it's crazy, owners are not American ever although it's called American deli, it should be called foreign owned to exploit typical American tastes deli, lmao, this location allows the nail store next door odor to pour in, it's gotta be a violation of code, who wants to eat somewhere the reaks of nail polish remover smell, the store next door should be ashamed of that and fix it or American deli should do something about it, another classic disfunction you find in places here and people just...