Wingstop — Restaurant in Snellville

I ordered the 20 piece combo with fries 10 traditional Lemon Pepper well done, 10 boneless, and fries. I specifically requested both the wings and fries to be well done. When I checked my food before leaving, the wings were not well done. I told the cashier, and she took them back. The cooked wanted to get out correct and I was trying to tell him however the other employees was trying to talk to him so he came up front. I told him the 10 traditional was suppose to be well done like crispy. He said ok I got you. Then another employee Ms. Jackson came up and asked, “what are you missing?” I told her I wasn’t missing anything and I explained again that my wings weren’t cooked well done. Instead of fixing the issue, she began arguing with me. She started printing off receipts saying yea that was fries well done not wings. I told her I’m not going to argue with u I just want my food so I can go. She kept going I then said I don’t know why you came up here any way when it’s already being handled she states I’m just doing my job. I told her she shouldn’t be arguing with a customer just leave it alone at this point she’s very hostile and another girl she was short dark skin came pulled her and said leave it alone and at the one who was pulling her back asked me if I wanted to fight. I told her I don’t fight. The young men said just stop and fix her food. The shift supervisor then approached me saying he apologize and gave me my wings. He was trying to have me do a survey at point I felt completely unsafe do to the hostile environment and the tall slim build brown skin gentleman about 5’ 11” - 6 feet came from the back stated just because you a female we don’t care we will handle you. This experience was unprofessional, hostile, and threatening. A restaurant that hasn’t even been open 60 days should be focused on good customer service, not arguing with paying customers or making them feel unsafe. All I wanted was my food prepared as I ordered it. I will be filing a complaint about this location. Management and corporate need to address staff behavior immediately. And filing a police report due to a gentleman stating just because you’re a female we will handle you. Mind you I’m a black female with a broken wrist that in a cask how can I...

They were fast and friendly! I actually received a FULL order of fries that weren't soggy! My wings were fried perfect and crispy even my soda was crispy lol not flat. Please keep this great service up ! The other locations weren't this great. I would of added a photo of how perfectly placed everything was in was so shocked when I opened the bag even after whipping around those corners to get home! Yaw did so good I...

So it just opened and I was one of the first customers there the atmosphere is so positive great energy, The food was great. I even got a Diet Coke!! The service was amazing. Guadalupe that attended me literally made my day. I’ll come again or I’ll be a regular trust!!! (By the way The food is...