Subway — Restaurant in Solon Township

STOP PATRONIZING THIS PLACE! 🚫😡 #Boycott #BadService

I REGRET not reading the reviews beforehand.THIS WAS A BRIEF STOP ON MY JOURNEY TO TRAVERSE CITY.

NEVER 🚫 AGAIN 🚫

Colleagues, let us cease allowing businesses to prosper at the expense of our hard-earned money while tolerating anything less than exceptional service!!!!! AND FROM CHILDREN!

The team's performance requires reevaluation by the team leader.(THE REAL BOSS)

This establishment provided the worst sandwiches I've ever had, and the service was the worst I've ever encountered at a Subway. The employee( only one of them)was extremely rude. I returned to the store to inquire about three foot-long sandwiches I had purchased online with my own money. I did not yell, curse, or call anyone names. The employee had the audacity to claim that I was being disrespectful because I entered the store in a hostile manner. Hostile? I was merely inquiring about the meager amount of meat on my sandwich. I was irritated, yes! but hostile? Please consult a dictionary.

The customer service here deserves zero stars. I am also disappointed in the "manager" for failing to conduct himself in a professional manner. He appeared and behaved like one of the rude employees.

His rude employee should be terminated for the following reasons: It is unacceptable to tell a customer to leave if they are perceived to be disrespectful, especially if they are not yelling, cursing, throwing things, or insulting anyone. I simply inquired about the food I had purchased with my own money. It is inappropriate for an employee to address the manager in a casual manner, as if they are friends rather than professional colleagues, and say, "Can you deal with this?" It should have been "Excuse me, could you please assist this customer? She seems to be quite distressed regarding the quantity of meat in her sandwiches"

Seems like they are the REAL hostile ones.

They get 1 star for refund!

During my tenure in customer service as a child, we were instilled with the principle that the customer's satisfaction is paramount. However, it appears that the current approach to customer service education has deviated from this fundamental principle.

I will never return to this establishment & No one I am acquainted with...

I stepped into this particular Subway expecting a standard sandwich experience, but what I received was something closer to an ancient ritual. The air was thick with the scent of freshly baked bread and something… unplaceable. Something old.

Behind the counter stood Mason. His name tag gleamed like a talisman. His eyes, dark and knowing, locked onto mine. “You seek a sandwich,” he intoned. It was not a question.

I nodded, feeling suddenly small.

Mason moved with precision, selecting ingredients seemingly at random—an olive here, a single shredded lettuce leaf there. He placed exactly seven jalapeños, whispering numbers under his breath. The toaster beeped, but it sounded more like a warning than a signal.

“Would you like it cut in half?” he asked, staring deep into my soul.

I hesitated. What was the right answer? What would happen if I said yes? Or worse… no?

In the end, I simply shook my head. Mason nodded approvingly, as if I had passed some kind of test. He wrapped the sandwich, but before handing it over, he placed his hand on mine.

“Eat wisely,” he murmured.

I left that Subway a changed person. The sandwich was, undeniably, the best I’ve ever had—but more than that, it meant something. I still don’t know what. But I dream of Mason often. And in my dreams, he is still making sandwiches.

5 stars. Would...

We stopped in a little after 7pm on October 26th. There was 2 employees there, one was a younger gentleman mopping the floor and the other a blonde woman who was slamming things around behind the counter. We go to the counter and the woman doesn't even acknowledge us, the young man hurried to finish his task to go and start our order. During the process of making our subs, the woman kept getting in the young man's way and pushing her way in front of him and even knocked things off of our subs- tossing them back on and kept going. Then we got to the part we add veggies, the woman took over and unevenly slapped on what we wanted then butchered/ shredded the subs when she went to cut them in half- uttering "Whatever." As she did it. The young man was very nice, helpful, and patient with us. But that woman maybe needs some retraining in hospitality and how to treat her coworkers. The food was sloppy looking, but it did taste...