My boyfriend and I have been ordering here for over a year now. In the beginning we loved the food and the pupusas were great.
As time has progressed the food has become less satisfying. The orders are taking longer to be delivered. Which isn’t as issue, as long as the correct food arrives.
Last night will be the last time we will be ordering from here. The food took an hour and 20 minutes to arrive. We had ordered what we thought was going to be a cheese empanadas, the person taking our order did NOT inform us that they DO NOT have only cheese empanadas, so you can imagine my shock when chicken and cheese empanadas showed up.
I try and give places multiple chances and honestly this place is not worth it. Order from somewhere where they will let you know if that’s not an item on their menu and when you call back they don’t give you an attitude about them making a mistake. I called today as opposed to last night that way I wasn’t calling out of anger, but when I called I was greeted by someone who was quite honestly very rude to me. She let me know that they did not have cheese empanadas and I said had I known that I would not have ordered eight of them. Instead of just apologizing and saying it was a mistake she instead question me on why I didn’t call last night… Keep in mind it was nearly 9 o’clock at this point and even if the restaurant is open until 10 I didn’t feel that it was necessary to call in that moment.
If you’ve taken the time to read this much of my review, I would just recommend going somewhere else. Go somewhere where the people who work there seem friendly and happy to work there and who can apologize if they’ve made a mistake as opposed to guilting you.
Oh, and on top of it all (like I said I like to give places more than one opportunity because it’s very possible for any restaurant to have an off night) this is the second time that my boyfriend has thrown up IMMEDIATELY after...
Read moreBest burrito I've had in Boston, and it's not particularly close. All the food I've had here has been great. The crunchy tacos are on point, beans are tasty, and the rice is solid. But the reason I keep coming back is the super burrito. Spare ribs, roasted veggies, rice beans, guacamole, and cheese. Sooooo good, and even better with the hot salsa in the side so you can choose your hear level. One thing to note is the veggies aren't constant, so you're not getting the same burrito every time. That's not to say I've ever had a bad burrito here, but there have been times where it's zucchini, etc that don't hit quite the same. Even those times are by...
Read moreFound a cockroach in the tray where they gave me my drinks. Found Blood in the paper bag where my food was given to me. As soon as I realized these things let the guy know and he did apologize. I walked away because I had a long day that evening. I called the next day to talk to the owner or someone in charge and all I got was a RUDE and Unprofessional woman who picked up the phone and hung up on me twice. My Family and I order here all the time but with this kind of service and it being filthy not ever eating here again. Almost $50 worth of food in the trash because my children and I could not...
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