Dunkin' — Restaurant in Somerville

Travis at the DD on Broadway in Winter Hill, Somerville, MA, made a stupendous non-dairy ice latte!

I usually don't go to Dunk's anymore because I need non-dairy creamer now. A while back they added almond milk to the menu, but it often doesn't fully incorporate with the coffee (especially hot coffee), and DD baristas usually don't use enough (or maybe the brand they use is less creamy than others), so it ends up like coffee water with a hint of almond. Gross. I stopped at a location inside a MBTA station recently and saw DD had added oat milk, so I tried it. It was better, but still somehow too watery and not very creamy, which doesn't match up with my personal experience with oat milk. Still not my favorite anyway (I most prefer coconut milk, which many Starbuck's locations now offer, because it mixes well iced or hot, has a small amount of natural sweetness, is creamy, and tastes really good, and that's also what I use at home).

Today, I was a little annoyed that I had to run an important, last-minute, stupid errand on my scooter in the rain when I was supposed be studying. I'm new in town and have never been to this neighborhood. I saw the tell-tale orange awning in the distance and knew there was a Dunk's ahead, so I rolled over to grab some "study motivation" - coffee and doughnuts - on my way home. I ordered my ice latte with oat milk and pumpkin spice syrup, but I wasn't expecting much given my past experiences with DD and non-dairy drinks. However, I was most pleasantly surprised when I walked outside, lowered my mask, and took a sip - it was creamy! I took a few more small sips to make completely sure this wasn't half & half or something lol. Definitely oat milk. I had to go back inside and ask the kid's name so I could give him this honorable mention. Made my day, and I felt almost euphoric on my rainy, one-handed scoot home while I sucked down my drink happily. Good, friendly customer service too, by the way....

Placed an order online via the app for pick-up with only 4 items--2 drinks, a warmed cheddar bagel twist, and a random donut. Only 1 out of my 4 items was correct.

At pick-up, there was just one drink. I showed them my order and asked if they were still working on the rest of my items, and it was clear they just forgot and needed me to show them the order again.

They then gave me the other drink and walked away. Drink wasn't made right, and I still didn't have the donut or bagel twist. When I "excuse me"-ed and asked again, the worker was visibly annoyed to have to deal with me.

I should have called it quits at this point, but as soon as I got the bagel twist, I had to ask for a correction to my order for the 3rd time--this time to warm my bagel, showing them that the order in the app specifically had the warmed option selected. (It's not like I went out of my way to ask for it to be warmed in some sort of special instructions or anything; it was a standard option that I was prompted to select from for this item!)

The woker was extremely rude as if I was being difficult by politely asking for my order to be completed as it was ordered.

I really enjoyed the hot cheesy bagel twist in...

I usually get smiles and good service but, one employee is rude! (She did not have a tag today) I stop here mostly for convenience as it is the first DD I see on my way to work. I was trying to get the attention of her as my coffee order was inaccurate and by the time she was fed up with me calling her , her response was, "I am busy! Can you go away?!" As a Latina I would never react that way at work. Beware of the mid aged, short with dyed blond hair woman from what I can make of with a bun. Not the slightly older lady at the register. She's usually really nice. But this other woman has sincerely disgusted me. Every time, she is rude. I will go to another Dunkin' after today and come back in a few days to see if I can get her name. I pray one of the hard working girls I don't have name of is there. 9/5/17 at 9.25am.

Update 9/12/17 9.55am: If Nayana is there every morning... This would be smart. I went in to get her name today as she has never made an error with my order neither is she rude. She's pleasant and sweet. Thank you for hiring her.

The name of most rude person I will get somehow as she has not worn a tag yet for...