Jimmy John's — Restaurant in South Bend

I am absolutely done with this location. I live close by and could pick up my food, but I work from home and am often busy so I don’t have time. For a while, this location was great; fast service, no issues. Within the past month, this location has gone downhill.

Waited well over 40 minutes for one delivery and when I called the store, the manager couldn’t give me an update or a time frame. I ended up driving to the store and picking up the order myself.

The second issue is more alarming. A guy claiming to be the regional manager showed up at my door, threw my food at me, then informed me a different delivery driver had my drinks and he could either credit me or come back in half an hour after he makes all other deliveries. I opted for the credit. He then proceeded to chew my husband and I both out for having the audacity to get delivery when they are so busy and only have one driver. I’m sorry, but the app didn’t say there’d be a wait for delivery or anything so I honestly had no way of knowing. Nor is that my problem. I’m fine with waiting, I’m not fine with my order being completely wrong and someone claiming to be a regional manager reprimanding me for ordering delivery. That’s your whole model…I don’t understand. Freaky fast delivery is the slogan. Am I missing something here? Also didn’t help that the order was completely wrong and had to then be redelivered.

Edit: Shoutout to Nick who so graciously took care of everything. You were amazing and we really do appreciate all...

Every time I visit any Jimmy John's I'm always surprised at how much I forgot I love the food. This was my first time visiting this particular JJ's and I was not disappointed. I decided to try the new chicken wrap and I would honestly eat one of those every day if it was a little cheaper. I wouldn't say it's overpriced or too expensive, I just prefer getting even more food for my money when I go out so I'd like to order two of these. The wrap seems nicely portioned for normal eating (I just have a fast metabolism and love to exercise). The inside of the building was spacious, clean, and I liked the temperature they kept the place at. All of the workers seemed decently happy and ready to help, and one of them was cleaning the doors when we walked in so that's a + for cleanliness. I really like the location too, now that I think about it. Honestly I didn't know this place was even here until someone else invited me. I definitely recommend, and I will be trying out more Jimmy John's thanks to this experience. Previously I had only had their bigger sandwiches, and those have never let me down in terms of amount of food for the dollar and most...

We have been ordering from this location for over a year. Now suddenly, they are no longer allowed to deliver to our location. We are 1.4 miles from them. The story I got was 'We can not deliver south of Ireland RD when it is west of Michigan Ave.' (This hasn't been an issue with other managers, claiming they don't know why we were told not to deliver to us, however several of the store's employees have blamed it on one Manager specifically, and that is a separate issue) They can deliver to the Toyota dealership, next door to us, that's on the same side of the street as us, but they cannot deliver to us. They can also deliver past us, but not to us. Sounds to me a like some shenanigans is going on. We have contacted corporate to expend their 'new' delivery area and will update when we...