Sonic Drive-In — Restaurant in South Bend

Beware, this is a franchise location which means they follow their own rules and do not answer to corporate.

They utilize online ordering through the Sonic app, yet refuse to give customers what they specifically order just because it doesn't fall in line with their franchise guidelines.

I ordered my meal and ordered a sauce packet for my fries.

When the girl brought my order out I asked her if the sauce was in there. She replied, "yes, if it was on the order, it was on there"

It was not. I pushed the red assistance button and explained I was missing my sauce packet I ordered online.

She tells me they can't give it to me because I didn't pay for it.

How is it the customers problem that your app and franchises don't line up.

It seems common business practice to give the customers what they ordered. Find a way to bring it to the app developer or corporate (i am aware it is franchise here, again not the customers problem) and ask them to adjust this pricing issue.

Dave (or David) answered the phone when I called the location inquiring about whether this location was corporate or franchise. He would not tell me the owners name. Whatever, easily found in public records.

As I'm writing this my child is asking for the sauce I ordered and I do not have it because of this Sonics franchise nonsense.

We will not be back, not that they care. Just thought I'd leave a review as is my right as a customer about what my recent dining...

The food was nasty, the burgers weren’t even done , I threw it all up for it being so raw and not cooked !!!! And they are very rude as well, had to call them ratchet an ghetto to even get an answer ! And then The girl had her AirPods in and wouldn’t listen to me at the window when I said I was there for a DD order as well told them 5 times n just for them to tell me oh I can’t order if I have a DoorDash MIND U I came there for myself before I even received an order & nowhere says I couldn’t . How is it a policy if there’s nothing that says it and I can order everywhere else while doing it . Im delivering y’all food for others and I can’t just get something small? Worst service ever , will never be going back , made me realized why I stopped coming to this company in the first place. Get better service and non rude employees and maybe I’ll be back . But they all need to get rid of . Literally girl in drive thru was on her phone THE WHOLEEEEEE TIME & wouldn’t even listen to nothing I had to say. Bad energy and I call and tell them about my food being undercook an told me they couldn’t do nothing about it and HUNG UP ON ME so I...

Overall, the visit to Sonic on Portage Ave was a pleasure—quick service, friendly staff, delicious food and drinks, and a wonderfully indulgent new dessert option. It's a reliable spot for a quick and enjoyable meal. Using the Sonic app to order was straightforward, and I was pleased to find that my food was ready quickly upon arrival.

The car-hop who delivered our food was friendly, ensuring that both the food was hot and the drinks were prepared exactly as we ordered them.

During the visit, I decided to try the limited-time Oreo Big Scoop Cheesecake Sundae, which turned out to be a delightful, albeit quite sweet, treat. It's a perfect choice for anyone with a sweet tooth looking to indulge. Despite its sweetness, the sundae was delicious and a fun variation from the usual menu offerings.

Of course, no visit to Sonic would be complete without their signature Cherry Limeade, which lived up to its reputation. It's always refreshing and perfectly balances sweetness and tartness, making it a...