Baskin-Robbins — Restaurant in South Carolina

I don’t know why this place is still in business! First trip there, ordered the Reese Peanut Butter cup layered sundae, girl said she didn’t have peanut butter cups. looked again and proceeded to make my sundae, only after I got home I noticed She made it with freakin Heath Bars! Seriously they DO look different. Today, a month later, I asked for their version of a Dairy Queen Blizzard or McFlurry , “uh... we don’t have anything like that”. I said you know the ones with the candies mixed in. “ no? No, nothing like that”. Ugh! I KNOW they do, it’s on the website but I forgot the name. Fine, I went for the Reese PB sundae again.... she looked under the counter.... “ uh...sorry we don’t have Peanut Butter cups”. (Twice, they had no Pb cups) SERIOUSLY if it’s on the menu you need to stock the stuff! !! We just walked out and went to DairyQueen! I looked on the website and sure enough, it’s called “31 below”. I tried calling the store repeatedly to talk to a manager but no one answers and it goes into a fax. If the manager reads these reviews, you need to train your people about the products you sell, stock the store with the products you sell or find a new career. We will...

Didn't clean spoons in-between uses while scooping ice cream, not a huge deal no but my gf is highly allergic to strawberries so instead of making a bigger hassle we left it alone, all issues aside, we went outside to sit down and enjoy icecream...while we were sitting down not 1 but 2 roaches almost walked over our feet right next to the building....gross as heck. After finishing we went inside to wash our hands and all the employees were cussing up a storm about the last min guests (they closed at 10 it was 930 when we got there) as myself and kids washed our hands off and walked out, we were followed by an employee who proceeded to lock the building early @948pm instead of waiting 12 mins till close. Since the door was locked I have watched 5/6 people walk up and pull the door to no avail, it's locked....I won't ever be returning to this dunkin/Baskin again....lazy employees and gross establishment....a real shame...

They often mess up orders, running around confused. No leadership, literally 2 times we had an issue there was no manager. We put an order in for 2 custom cakes to go along with our theme. The girls helped us with all the details and assured us we can pick it up before the party. We show up and they waste 20 mins of our time searching for an order they never put in. All they could offer us is a sorry. You should be honored when someone chooses you to help make a special day not ruin it and have no empathy. So my 6 year old boy and 4 year old girl were very understanding and gracefully accepted cupcakes...