Baskin-Robbins — Restaurant in South Carolina

Just had a terrible experience with the customer service at the store. The store closes at 8 and we showed up at 7:38 to get some icecream for the kids. They had already put everything away so they did not allow us to get toppings, milkshakes, she said all we could get was icecream scoops. Ok no problem. My friend did hers first and was seated and I was about to pay and they realized my friends transaction was not finished (not denied, they didn’t do their part so it cancelled). Instead of telling her nicely to come finish, she hollered out “hey lady! You didn’t pay!” - the card reader said it was waiting for their response - my friend did nothing wrong- they forgot to push a button from their side. I went on to pay and she said they close in 10 minutes, it was 7:44 by this time. They did NOT want us in there, they didn’t want to serve us, and they should not be in the store front. They were...

I highly suggest that you start putting ice cream flavors that you carry on your menu. I came to this location yesterday & the guy had a problem with telling me all the current flavors, so I simply ordered nothing. I just wanted something chocolatey, and the guy their told me well we have "rainbow sherbert & strawberry". I know you have more than just 2 flavors to offer daily so you should make this known to customers. A lot of people just want to drive thru without any hassle. I know listing all the icecream flavors out loud to customers maybe a lot (even though when I was a waitress, I would have to list every dessert & talk about them IN DETAIL). However, if it is too much for your employees to list the flavors to customers then you should add the flavors to your menu board outside...

My sister and I experience was great the first time we came. The customer service was award winning🏆🏆🏅 I hate I did not get her name. Unfortunately, they did not have any brownies so I had to substitute my dessert for a dark chocolate cookie. I've been twice afterwards trying to catch them with brownies in stock & their always out? Disappointing but it's okay, considering the great customer service on the first visit but it'll be nice to know if it's a secret brownie club day or a certain time /day that brownies are available so I won't...