Cook Out — Restaurant in South Carolina

NO STAR CAUSE SERVICE WAS HORRIBLE! After being rushed in the drive thru and confused making my order because of the attitude I received. I got to the window and wanted to add a 5 piece nugget to my meal at the window. She quickly said they can't add at the window, and CLOSED the window in my face. So I pulled around to the walk up window, place order for my for the nuggets. Price was 2.19, I gave her $3, change is .81. They didn't have change so I said well just let me get a couple extra nuggets and we cool. SHE SAID OK! I get my bag and notice it's only 5 nuggets. Went back the window and was like hey if I can't get a few nuggets let me have my change, she gets the "supposed to be supervisor" and she also says they don't have any change, I said we'll let me get a few extra nuggets, she say they can't do that, close the window in my face and walked off. 🤬😡😡 This is the point I almost loss my cool and freedom. She came back to the window and I said well give me a refund. She refunds me to 2.19....the 2.19...the 2.19. I said noooo I gave u $3. If u voided my transaction, ur drawer shouldn't be short, just give me the 3 dollars back. She refused to give me my change. I said yall should've just requested I used my card if yall didn't have change. She closed the window and walk off on me again. At this point I walk back to the locked door, a lady seen me pointed to the window gave me my dollar. IT wasn't about the money, it was the principal. A customer in line said "its always like this with them", every customer understood my point, said I wasn't wrong or crazy. These young folks working are disrespectful and unprofessional. The fries were old grease tasting, my hotdogs had Chilli that I didn't ask for. This was a...

I had to come back & update my review. My review previously read fast & friendly. They are fast & friendly at times however, I've had two bad experiences w/ them in this week alone. Experience #1: For the first time ever I ordered the Walking Taco. I didn't realize the item actually came in the dorito bag. When I ask the ladies at the drive-thru where the Walking Taco was,they kept saying it's in the bag. Mind you I ordered other items as well. In the process of this,faces were being made, their tone was horrible, & they weren't friendly. Finally I said oh, the item is in the dorito bag. Response: YES, as eyes are being rolled & the drive-thru door is slammed. Despite the bad experience ; the Walking Taco was good. Experience #2: I decided to order the Walking Taco today along w/ a cheeseburger tray. I open the Walking Taco bag & there's no sour cream. It's a bag w/ doritos, light lettuce, light cheese, & jalapenos. No big deal I said to myself .I have other food. I began to eat my cheeseburger taking a bite.I look down & it's raw meat. I think okay,maybe it's just the top half of the burger. No, it's the entire Burger (raw). I paid $14.99 to eat a quesadilla & six hush puppies.I would like to point out, each time I went they were not busy.I can understand if there's a lunch rush or dinner rush. Each time there was only one car in front of me & maybe two behind me. I called the number provided on google. I spoke w/ two very nice CS reps. The first time I declined vouchers, today I decided to get vouchers. Although that doesn't resolve my matter right now, which is I'm...

FOOD POISONING!!!! DO NOT EAT HERE!!!!!!! I went to this location yesterday as I've done plenty times before. I was expecting to get great service and food but instead all I received was rushed food that may not have been fully cooked ( I ordered a Cookout Tray with a Double Burger) anyways, I took 2 bites of the burger and within three minutes I was sick to my stomach! The next three hours consisted of me going back and forth to the bathroom in complete pain and nausea! I even broke out into a cold sweat! I know it was food poisoning from this location because that had been the only meal I ate that day. My boyfriend who ordered food was sick immediately as well.

CUSTOMER SERVICE: I went to return the food with the receipt the following day only to have the female manager tell me I needed a doctors note proving I got food poisoning from them to get my money back! Why would I go to the doctor for a 3 hour stomach bug and rack up a doctors bill just so the doctor can tell me what's already obvious?? She proceeded to tell me when her daughter had food poisoning she was sent to the doctor. All I could do was stare in disbelief ! She then proceeds to go to the back of the kitchen yelling and ranting so loud! Next, the male manager comes out in a more toned demeanor and he starts to issue my refund to me, and he proceeds to ask me if I would like a partial or full refund. I MEAN ARE YOU SERIOUS??? I didn't make a partial payment the day before when I purchased his trash food!! Long story short, I got my FULL refund and will NOT...