Domino's Pizza — Restaurant in South Carolina

We order from dominos in Boiling Springs often, probably more than we should. I have hardly ever had an issue. Tonight however was not a good night there. I am assuming they were extremely busy and I can completely understand and let things slide. What I will not let slide however is the customer service aspect. The tracker said our driver Vadim left at 7:17p. We live literally 10 mins down the road from this location, at 7:45 I looked at the tracker again and it stated our pizza had been delivered and it hoped we were enjoying it. We were not. I walked outside thinking maybe he went to the wrong house but there was nothing outside. I then called the store and the phone was answered “Dominos Boiling Springs please hold “ then nothing. She did not wait for a response. I then sat on hold for 3 minutes. As I am waiting on hold l, Vadim pulls up to my house. He gets out, says nothing to myself or my husband, he hands my husband the receipt to sign and then the pizza. He did not give us our receipt, he stated he did not have it. This causes me some concern as he had nothing in his car showing he worked for dominoes, he was only wearing a dominoes shirt. We did not see a name tag. Vadim then gets back into his car and drives away. No greeting or I’m sorry for the delay. I have worked in customer service for 15 years and some of that was in the food industry so I fully understand being slammed and such. That is no excuse for more customer service. On top of that our pizza was cold; thank god for a microwave. I really hope there is a conversation or re training. I love dominoes but I am really disappointed with everything...

Ordered pizzas last Wednesday. I’m a faithful Dominos customer until now. I always order my pizzas well done just so they will be easier to pick up. Never once have they been burnt or anything. Well this day both of my pizzas literally were black and ashy. You could smell the burn. I figured maybe someone new bc the pizzas were cut all over the place but not cut all the way through. I called and sat on hold for a good while bc of the storm that day. The guy said the manager would refund on my card. I just checked and noticed it wasn’t and I called. The guy who answered laughed and said it’s not even possible to burn a pizza there. I was in shock that he bluntly called me a lie. I usually don’t complain but I work very hard for my money and I don’t like to waste it. I told him don’t even worry about it. I just won’t be back. He said ok and have a great day! I just wonder if the owners of these places know the lack of customer service in the people who are working for them. I am really in shock. I Really hate…basically being forced not to be a Doninos customer anymore. Dominos in Boiling Springs was my families go to for pizza! Sad that it’s over. And sad that a manger felt the need to call me a lie. I wish I would’ve taken pics but I was in a hurry for work and the storm was terrible. I’m just sick about it. I much rather my pizza had been replaced that day but they were adamant about reversing payment due to the storm and power issues. All I can do is hope this helps owners school their managers on customer service and how it goes a long way with loyal...

This Will Be My Very LAST Time using Dominos! The So Called “Manager” Was Absolutley RUDE & VERY UNPROFESSIONAL!! My Delivery Order Was Suppose To Be At My House At 6:39PM!… nobody Ever Came.. I Called up There At 7:02! Asking Them Basically Where Is My Food? & How Much longer Would It Be? The “Manager” wants To Get On The Phone & Say “First of all” wants To Argue With me! Then Has The Audacity To Put Me On Hold & Then Comes Back To The Phone Just To Say “The Delievery Person Forgot Your Order Here! So I’m Sitting here Looking At It” I Said “Well at This Point Can I Have My Food & Get My money Back? Or Get Something Free? Like What’s My Options” she Proceeds To Tell Me “No! I’m Not Giving you Nothing For Free! I Can Cancel Your Order!” I said No! I don’t need you To Cancel Anything! I Want My Food! I Said Matter Of Fact! Let Me Speak To Your Manager! She Said “I Am The Manager! I Said Okay! Perfect! What’s your name? She said “You Don’t need To Know My Name! I’m The Manager & That’s All You need To Know!!! She was Never apologetic No Nothing About Anything!!!! she Hung Up On Me 3 Times!!!!!! I Am BEYOND pissed!!!! I Will Be Speaking To Corporate! Y’all Better Get A Hold Of Y’all’s Staff Real Quick!!! Someone Will Be Without A Job...