Dunkin' — Restaurant in South Carolina

You know that goes to show you how important customer service really is,... yesterday I got the wrong drink.But you know what?I enjoyed it and I usually do even when I do get the wrong drink.You know why? Because my little girl that got the blonde hair at the front. That's usually there around twelve and two in the afternoon and whoever's in the back, he's awesome and they're so nice and they acknowledge you as a customer and a person and they make you feel good.So, you know what, even if you do get the wrong drink?You still want to come back the next day. Now today, wednesday 12:22 p m, the person that was in the back.That was taking the orders acted like I was disturbing him. Then when I got to the front, the lady didn't even acknowledge me until I said hello, because she was too busy and enthralled in her own conversation with said man, that was in the back. This alone, even though I got my write drink, makes me want to not come back and actually just go a little bit further up the road. So whoever management is, I think that it would behoove you and your franchise owner or the corporation to retrain some employees on customer service and customer acknowledgement, before you actually do lose a lot of customers cause, if it affected me like that I could imagine and i'm pretty easy going.I could imagine the...

Last year this Dunkin’ Donuts donated two dozen donuts for our veterans ceremony here in our neighbourhood off of Hwy 57. When I went back this year to ask for their donation of donuts again, the owner said that she could offer us their employee discount, but that they couldn’t just give us two dozen donuts. I don’t have to say I was shocked! When so many restaurants in our area are offering free meals to our veterans, this Dunkin’ Donuts couldn’t afford to donate two dozen donuts!

I will personally never go back to this Dunkin’ Donuts again for anything.

My husband and I went down to the Krispy Kreme. That owner (without batting an eye)asked how many dozen we needed. I told her 2 if possible…and she wrote down on her paper 2 to 3 dozen, and let us know that they would be ready when we arrived Monday morning. When my husband went this morning to pick up the donuts, she had three dozen (hot to go) donuts waiting for us. They will definitely have our Business and Support for as long as we live here in Little River.

We let our neighbors know during the refreshments portion of our Veterans Appreciation Ceremony this morning, what had happened at this Dunkin. Word is now spreading throughout our neighbourhood, and many, including our veterans, will be taking their business to Krispy Kreme...

the GM at this location is a major fail, I spend at this location atleast once per day sometimes 2 and 7 days aweek, I was waiting for a mobile order and as I watch the screen fill up twice as I still wait my order is not to be found, finally the GM finds my drink that was sitting on the counter I walked outside mixing my drink tasted it walked back in because it didn't taste like the other 6 I had this week(nor the last 1.5yrs) I asked the gm and the girl at the counter if I could have the espresso that the drink was supposed to have, the girl without missing a beat said no problem I'll fix it, the gm chases her across the resturant questioning why she was fixing my order, he came back to me arguing and raising his voice bc he didn't want to remake a drink. from a business aspect if you have a customer that comes in daily and spends $ (regardless of the amount they spend, but I do spend on weekly avg $150 at this location alone) you would fix a problem without a scene being caused due to management.

$150 a week $600 amonth and you couldn't resolve a $2 mistake to retain $598 a month? that is...