Jack in the Box — Restaurant in South Carolina

I went there one night to get a boba shake, and I drove off only come to find out that the Bobba was still hard as a rock, so I drove back around to drive through, this is at 1:30am. In the morning and I said, Hey, my bobos are still hard as a rock and she said, well, I put them in the microwave. I responded with, well, they're still hard and I showed her how it was still hard as a rock. While another associate walked up and asked what the problem was, and in a sarcastic tone, she told him, oh, he says the boba is still hard as a rock. And then also told me. Well its probabaly becuse there in a shake.. well ive had them before in a shame and ya, not hard. So then I took another one, and I put on the counter and tried to squish it to show her that it wasn't even squishable. She just sat there as if maybe I was just going to drive away . I told her well. I'd like to get a refund since I'm not going to drink this and she says, well, you don't have to be so smart about it. I told her I'm not being smart, ma'am. I'm simply asking for a refund. I've since then tried to contact corporate office for 3 days now. I guess nobody works there because all it ever says is nobody's in the office left a voicemail and called this store 3 times they don't seem to respond back either. I guess they just don't care about customer service at this location and the owner doesn't seem to care about it. Either way, that's too bad, Jack. And the box has been around a long time. For them to have management team there. I think she was a manager to respond to customers like that. Update. Wrote to the care team like the owner told me to do since bo one pikcs up the phone. And no response from the care team either. Should I...

I have visited this location several times being that its not far from me. I ordered as usual and when I FINALLY got to the window, paid & got my food...I noticed I didn't have what I ordered. Instead of 2 orders of the Tiny Tacos I was given 2 of their Regular Tacos. I mentioned it to the cashier at the drive thru window and she tells me that's not what I ordered & that she asked me what type & I said regular. Ma'am I said Tiny Tacos not Loaded then she yells to her co-workers "I asked her & she said regular" LIES.....mind you I ordered a fish sandwich combo as well and she asked if I wanted regular fries or curly. Ok so my thing is this...IF I SAID SOMETHING WAS INCORRECT WHY DO I HAVE TO BE TOLD WHAT I ORDERED...??? HOW DOES THAT WORK...??!!!! If the headphones aren't working correctly, that's understandable but by them "knowing" that, they should say that when the customer gets to the window to at least confirm what they thought they heard. Then to add even more insult to the wrong items, I had a few choice words for her only because YOU DON'T KEEP TELLING A PERSON WHAT THEY SAID INSTEAD OF JUST SAYING I APOLOGIZE FOR THE MIX UP. They let me keep the 2 regular tacos and gave me 1 order of Tiny Tacos, when I gave my card to them to correct it....LIKE HONESTLY CUSTOMER SERVICE SUCKS...!!!! &&& THE FOOD (REGULAR TACOS) DO AS WELL....!!! Cold slice of cheese on a...

I recently ordered via Door dash, Jack in the Box with some specific cravings, but unfortunately, my experience was far from satisfying. First off, I was looking forward to their famous curly fries, but what I received were regular fries. This was a major letdown as I had my taste buds set for those uniquely seasoned spirals.

To add to the disappointment, instead of receiving the Dr. Pepper I ordered, I was given Sprite. While Sprite is fine, it's not what I asked for, and it certainly doesn't pair with my meal the way Dr. Pepper would have.

The most frustrating part of my visit was the complete omission of the Tiny Tacos from my order. These are a Jack in the Box staple and something I was eagerly anticipating. Their absence was not just an oversight; it was a significant gap in what should have been a fulfilling meal.

Lastly, both orders of fries were disappointingly scant. The containers were less than halfway full, which seemed stingy and not at all what I expected from a fast-food chain known for its generous portions.

Overall, this visit to Jack in the Box was a series of letdowns - from incorrect items to missing parts of the order and underwhelming portions. It's safe to say that this experience did not meet the standards I've come to...