Marco's Pizza — Restaurant in South Carolina

IF YOUR HUMAN, NEVER ORDER HERE! I was told my order would be ready for pickup in 20 minutes. I arrived 25 minutes later and was told my pizza would be ready soon. Although my order wasn't ready, I paid for my order when I arrived and patiently waited an additional 45 minutes before my order was presented. While waiting I witnessed at least a dozen customers communicating with the cashier, inquiring about their order (she was African American with blond braids seen in attached pics). The kitchen was notably behind and the receptionist was young, inexperienced, yet calm and reassuring to each and every customer that had an inquiry. I placed a tip in the cashier's tip jar and openly expressed "You're doing a great job". I personally own 2 subway shops. "Customer interaction and Positive company culture" is how my team and I thrive. Before leaving I checked my order and noticed the "cheese bread'' I ordered had a cup of marinara sauce enclosed and that cup was nearly empty (pictures attached). I simply asked for more marinara sauce... After waiting 1hour and 10 minutes, I would have expected a manager with great leadership skills to express how slammed the kitchen was at the time, maybe thank us for our patience, and possibly ask if customers with extended wait times would like something to drink while we wait. AFTER WAITING A LENGTHY AMOUNT OF TIME FOR MY ORDER I DEFINITELY DIDN'T EXPECT TO BE TOLD TO TAKE WHAT I HAVE AND LEAVE". Instead I overheard the young man wearing a black mask and red shirt (picture attached) state: "WE ARE BUSY, TELL THEM TO GET OUT OF HERE, WE DON'T HAVE ANYMORE MARINARA SAUCE!" I was Shocked by his resolution, especially while standing side by side with the manager of this location. I couldn't believe an employee would speak in such a manner, in which customers could clearly hear what he was openly saying. His statement prompted me to ask for a refund because I personally didn't see myself eating cheese bread without Marinara sauce. After being denied a refund for the beard sticks, I admit slipped into disappointed customer mode and gave Brien (manager) and the employee I overheard negatively speaking a piece of my mind. Brien (seen with no mask on attached) called the cops, I eagerly waited for the cops to arrive. Brien (manager) and his belligerent attitude managed to irritate the police that arrived. Although this is by far the worst experience I've ever encountered, I learned something. "The way people feel about the work they do, the values they believe in and where they see themselves and the company going will always manifest". Moral of the story - As a professional I should have never openly vocalized my views, I should have just written a review! As this location should have just granted me a refund. This location is significantly under-managed. Brien (manager) should be fired or retrained. It's sad because writing this review is such a waste of my time, but it's needed and Brien clearly doesn't own this location, so he could care less how customers perceive Marcos. When a manager further complicates a situation, instead of positive solution solving, the entire staff becomes misled. I would never order from Marco's again and if you're reading this post you shouldn't! SUPPORT FRANCHISES THAT CARE AND LOCAL RUN BUSINESS THAT APPRECIATE THEIR CUSTOMERS AND...

I've ordered pizza from this location for years and they're usually great; very fast delivery, very tasty food. Today i ordered delivery, though, and after waiting almost an hour for my order (the ETA showed 11:28am, 30 minutes after i ordered) i called to see where the driver was. I was informed he had 2 other deliveries across town that he took first with mine in the car. I said i was not happy with my pizza being in a car/pizza warmer for half an hour and whoever was on the phone said "it hasn't been" and then proceeded to say "the driver has only been gone for 30 minutes".... Which is exactly what i just said i wasn't happy about. He also claimed he "tried to call" even though i had no missed calls on my phone and i have great service in my home. I tipped $6 ahead of time, too, because they're usually great.. this time definitely doesn't feel like the driver deserved it. Last thing he said was to call back if my pizza wasn't hot to "see what he could do" about remedying the situation, as though my obvious unhappiness with the time it was taking wasn't enough (and the fact that the pizza would obviously not be fresh/hot, even in a pizza warmer). My pizza got here about an hour after ordering, with no apology from the driver and it was not hot/fresh. It also looked like the driver either dropped it or shook it so some of the top of the pizza stuck to the box. I'll let Marcos keep their money on this order and the driver can keep the tip that he didn't earn, with the back-talking, "i don't care" attitude of whoever answered the phone and the ridiculously late, unprofessional driver, i think they've just lost a...

This is our go to pizza delivery b/c it is great pizza and my non pizza child loves their cheesy bread BUT ... Website is hard to find and difficult to use. Coupons often don't work. We always order garlic sauce as an extra and most of the time it doesn't arrive even though it's on the receipt attached to the pizza box. Tonight we ordered a garden salad that was lettuce, onions, cheese and peppers. Great food this place just needs to get their act together! UPDATE....I called and complained about the "salad" I received. They told me they would deliver a new one but it was too late on a Sun night and I just asked for a refund. Supposedly I was speaking with a manager but didn't sound like management to me. I then received a call back from a cell phone about 20 min later and whoever was on the other end was incredibly unprofessional. I could hardly understand her and there was loud music and other voices in the background (sounded like inside a car). She told me that my salad couldn't be refunded, that it wasn't was just "looked small because it was place in the larger size box." I reminded her that it wasn't that it was small, it was that it was not a garden salad as describe on the menu... it was lettuce, onions, peppers and cheese which is gross. After being hung up on I called the store number and spoke to the manager who was clearly not "the manager" I supposedly spoke to the first time b/c she knew nothing of the situation. I sure hope this unprofessionalism was dealt with. It's unfortunate that this was one of our fave pizza places but we will no longer be...