Liked it before they started hiring the elderly. Nothing against them, except the ones that refuse to learn how to use the technology. Really disappointed with my last visit. The attitude when I wanted to use a reward was uncalled for. She did not follow the proper procedure to redeem the reward. I tried both phone and the physical card. She did not need to constantly badger me to pay with cash. Should have gotten her name, but someone needs to make sure that old gray haired lady with the ponytail can fully do her job, and if you don't like it, please quit.
Thank you Starbucks, your customer service is excellent. They saw no issue with my card/reward or account. They placed money on the card for me. Another barista assisted me and had no problems...
Ā Ā Ā Read moreI used to enjoy this Starbucks. Great service and delicious drinks!!! Last evening I went in and lo and behold the espresso machine is down. Very frustrating as the female working is the same one that has stated espresso machine is down on 2 previous visits. I just don't understand. You are a coffee shop shouldn't the espresso machine be the last thing broken down for closing. this has happened 3 times in less than a month. I will make the drive to a Starbucks farther but has provided me a hot espresso drink 10 minutes before closing. Probably doesn't mean a darn thing as this location is in a Kroger store as a...
Ā Ā Ā Read moreEvery time I come in here I am greeted by someone incredibly rude with no customer service skills. I donāt know if she isnāt happy working here for 10+ years or what but itās honestly stopped me from coming to this location ever again. Honestly hope she has better days in the future! She refused to take my order today for what reason I have no ideaā¦I asked for simple help when trying to place my order and she was just incredibly rude and condescending. No photos because I couldnāt use my points to get my cup at this location, and...
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