Burger King — Restaurant in South Charleston

Management makes all the difference!!!

If I was writing this about my experience with breakfast at this location it would be 5 stars across the board. I drive in about 35 minutes to my office everyday and 2-3 times a week I bypass my local (elkview) bk because this one is ran so much better. The short blonde haired manager and the taller black gentleman that usually work mornings are top notch. Very friendly, fast, polite and the food is always fresh. 5/5 and 10/10. I noticed twice though I came in for breakfast and the other white manager in his early 30’s probably was there and it was a completely different environment. Not only did he look disheveled but so was the store. The drink station was filthy trash in the pick up counter and to beat it all at 8:00 in the morning which you would assume would be breakfast rush there was zero biscuits to be had. All that being said this was about my trip there last night around 6:30 and stems from the other disheveled manager that doesn’t usually work mornings. I ordered a 12 piece chicken fry combo with a coke and wasn’t told at all that they were out of coke, no big deal but for that matter he didn’t really even say more then 3 words. The wait for my food was about 13 minutes which even though it’s 6:30 there was at least 5-6 employees working and I was 1 of only 3 customers in the lobby which again looked all too similar to my morning experience with this manager. I was told they had to run to another store to grab some more coke and other supplies was why the long wait. Happy to be ready and with a sprite in hand I hit the door. Made it through the light and my first 2 chicken fry’s were awesome the next 10 were old, hard and not even worth the effort to try to chew. $10 almost and I got a sprite and 2 chicken fry’s. I get it not a 5 star restaurant. I get that mistakes happen. I even get that not everyone is overly customer service oriented but I just want to explain the difference of when the 2 morning crew members are there versus any single experience I’ve ever had here in the evening. Management makes all the difference and the morning crew deserve commendation for how great they run your establishment. After lunch is a different story all together. If you intend to keep customers coming through the door I recommend you poll the morning management team and put her in charge of it all because they’re great I can list a hundred good experiences. Kudos to the morning management teams and I vote good riddins to the rest. If you wanna truly be the king you might need to promote the queen. Do better...

WORST SERVICE FROM ANY RESTAURANT IVE EVER HAD! First off, I bought $30 worth of food and at the drive thru window asked for 4 ranch 4 marinara and extra ketchup. I get to the window, and they hand me all my food and rushingly. I looked through everything and realized I was missing ranch and ketchup. I asked the girl at the window for some and she tried to give me one ketchup and one ranch for $30 worth of food! Also forgot my drink. I asked for more to feed a family and she gave me more ketchUp and ranch. I pull out and my drink was disgusting so I pull back in to switch it out. Then I get all the way home and realize they didn’t give me not one marinara for my mozzarella sticks (8 piece) so I drive all the way back to get it (now the third time I’ve been through the drive through for one order). The manager was charming and nice but didn’t resolve anything. For all the gas and exposing myself to people 3 different times it would’ve been nice to get a gift card or some of my money back but I was only offered more food on top of a $30 order. The finale is when I am eating FINALLY I bite into one of my mozz sticks and it was DISGUSTING!!! The cheese was a dark yellow color and I busted open all the rest and all of the others were fine. So they gave me one nasty burnt up mozz stick that had probably sat for hours before serving. I will never in my life go back to...

Sandwiches were cooked great everything was clean one of the sandwiches was made wrong and they went out of their way to make sure it was done right even though it was probably my fault that I ordered it wrong. Even though it was my fault she did not let me believe it was. And quickly kindly fix me another one right then great service, friendly helpfull counter. Does not leave you standing at the counter like an idiot to get something done or change something. Immediately they came up to check on me quite the opposite of McDonald's I've sat at a counter for 3 or 4 minutes watching people go by and not one of them say one thing to me first person that saw me at Burger King approached me and took care of the problem oh yeah and of course the food was great. FRAME...