The Cold Spot — Restaurant in Dunbar

I've been going to Cold Spot since I moved to the area in 2017. The salads are awesome, the wings are delicious, and the staff is great. My son stops by often after school and the staff are always nice to him. I had the pleasure of meeting the owner last Friday by chance when I was picking up my order and love this place even more after talking with him. He was kind and down to earth. He told me how that day, June 3rd, was the 50th anniversary for Cold Spot. He spoke of adversity he and his wife dealt with initially when running the business those first few years and how over time the community began to embrace him and his wife. He told me in the humblest way how he had done every job there from cooking to prepping to cleaning to running the register. Keep in mind, he was actually running the register (as the owner) when I was picking up my order and greeted his staff as they walked by- he laughed and said he didn't run the register often anymore and apologized for taking an extra moment ringing it up. I told him I have been to all three Cold Spots. He told me he used to sleep in the basement (I'm assuming as they were getting the business off the ground). He then picked up my food and walked it out to the car with me helping me get it in the car. This was a very brief talk, but it actually made me look at Cold Spot in a whole new way. I will always be a customer after speaking with the owner. I could hear the dedication, perseverance, and kindness he possesses. I hope to meet his wife one day. Congratulations on over 50 years, Sir! I consider this place a staple of Dunbar (and Charleston as a whole) and I also consider it and the staff my neighbors. P.S. try the hummus, Greek salad (really any salad), and the lemon pepper wingers....my...

WARNING!!! Check your pick-up order BEFORE you leave the restaurant because if it is WRONG, you will NOT be refunded. You will be SOL. You bear ALL the responsibility of any errors that THEY make.

I placed an online order on 10/16/2021 #2886605. We picked up the order and brought it home. We did not get what we ordered AND paid extra for. I called for a resolution and was told I could bring them back, and the restaurant would replace them. We live 20 minutes away from the restaurant. I explained it was their error, so I should not have to return them, they should bring me what I ordered. I had already made a trip there. The person I spoke with said they would not do that, but I could come within a week and get what I had ordered.

Again, I could not do that because we were leaving for vacation. She said she would inform the manager and either he or she would call me the next day. I did not hear from either one. Four days later, I called the establishment back and was told since I no longer had the food, they would not issue a refund.

It takes so little to resolve a conflict with a customer and make things right. Apparently, offering a solution that did not involve ME making another trip there to SHOW them the food, was too much for them. A $30 error on their part has cost them ALL my business and hopefully will make others think twice about patronizing this...

We noticed a wad of flegm on the glass door as we entered which should have told us to turn around and leave. But we didn't unfortunately. No one greeted us so we stood there until someone from the kitchen looked out and told us to find a seat. We sat down in a booth and realized our table was dirty so I cleaned it with paper towels and some hand sanitizer. When I was done wiping, the wad of paper towels was so dirty, it looked like I had cleaned the floor with it. The waitress saw me clean the table but never offered to help and never bothered to remove the dirty paper towel wad from our table. It laid there the whole time we ate. My husband ordered tea and it tasted rancid. We ordered deep fried mushrooms for an appetizer and they were good. We had to ask for silverware and the waitress acted aggravated. My husband ordered wings and I ordered a gyro platter. The wings were not served hot and my hummus had no garlic, tahini or lemon flavor at all. Then our waitress brought us a credit card reader so we could pay our bill which seemed too high so my husband opted for a receipt on the card reader. The waitress acted aggravated when she realized he had printed a receipt but she went and got it, laid it on the table and then walked away. She had charged us for beers we...