KV Jewelry and Loan - Dunbar — Local services in Dunbar

The employees, if that's what you want to call them, really need more training or some lessons in customer service. They definitely need a subscription to ABC Mouse or watch more YouTube videos on how to read number because as grown men they probably would look silly in an elementary school classroom. When someone calls to VERIFY if you have a particular item that's made a particular way and you tell them let me check to make sure we have one. When you pick the phone back up you need to make sure you have absolutely checked for the exact kind of item, that it's available and the price range you gave them is to the right item so a CUSTOMER doesn't drive 45 minutes thinking you have multiples of the item in the exact price range starting at the exact lowest number that matches the item. Well come to find out when after driving the 45 minutes to get that item you are told we'll we usually tell people we don't have any and definitely not starting with the lowest price that got quoted to you by one of the so called employees. Then when I explained to the employee helping which is not the employee that was spoken with on the phone because the other is on lunch, he gives major attitude. Once that happens a supervisor is asked for which agrees to help then leaves for the day saying the previous guy is going to go through I'd say at least 8 that's for sale. Then comes back out front and says none of them works. I hope a manager that has some sort of supervisor experience actually will take some time and retrain these guys bc not only did it waste a lot of my time...

The manager was very cruel. He did not want to give a refund if items were defective but store credit instead. This actually infringes on consumer rights.

When I first entered the store he was bugged eyed at me with out cause. His face was also glued to his cellphone . He made about 3 snarky remarks to me when I was discussing the futility of store credit over a refund. I remarked back,he did not like it,and an argument started. The argument was dropped but when I got outside he cursed me out from down the street. When I went back to buy another stereo he refused service to me and than used his liberties as manager to call the police even though he was the disrespectful one, and I was willing to leave it at that.

The rest of the staff were friendly, especially Chaz and worked with me to pick out a stereo but the Manager's unprovoked harassment was...

I would love to know who is running this business because 4 days before Christmas they sell me a broken ps4 and really have NOT tried to fix the situation they are supposed to check everything that comes into the store that being said it’s no way the customers fault !! You stick me with store credit but don’t have another PlayStation of equal value to offer me so what am I supposed to do !! I don’t normally write reviews but this just isn’t the way you run a business where is the compassions for the holiday as a mother of three I can’t take a loss of...