Mosa Cafe & Grille — Restaurant in South Charleston

My wife and 2 children, ages 1 and 3 stayed at the hotel where this restaurant is located. The hotel was amazing and the staff were extremely friendly so we didn’t expect anything less from staff at the restaurant. We were very wrong. We walked into the restaurant 10 minutes early and the server said “ I’m not open yet” in a very rude tone. My wife asked if it was ok if we just sat down anyway. The restaurant opened at 5:00 pm. At 5:05. She came and took our order. She was not very friendly at all. Kids had pizza and chicken breast. My wife had tuscan chicken and I had rib eye steak. We also ordered 2 alcoholic beverages. After 40 minutes of waiting and not having our table checked on and being offered another drink, our food came. I ordered my steak medium rare, it was blue rare. Maybe on the grill for 2 minutes a side as i have cooked thousands of steaks working in the restaurant business myself. Chicken was cold for both plates ( which was pre cooked breasts to start with. Pizza was absolute slop. I brought my steak up to the bar and said this is ridiculous. 40 minutes of waiting and feeling disrespected and they cant even cook the food properly. I left my plate at the bar and went to feed my children. Server cane up to table 3 mins later and said “ i don’t know what you want me to do” in the rudest tone. My wife said we’re not paying for this. She said i wont charge you for any of it but the drinks and then took my wifes food from her. This server should not have a job serving if she doesn’t know how to resolve that situation. Needless to say my wife and I went to bed hungry. Would not recommend...

Only reason I'll give this 2 stars instead of 1 is for the server... He tried and for the most part helped out but was very slow overall... DO NOT EAT HERE!!! That's what I'll suggest after tonight's 9 2021 visit.... We tried to order 2 drinks right off the bartenders menu behind the bar, didn't have either and tried to upsale both, when both had priced next to them... Then the food, we had 4 of us dine and the only dish over hallway eaten was from my 5 year old.... Again, DON'T EAT HERE...ohh yes my margarita was horrible and that picture below was how it came without a drink taken and they wanted to charge almost $20 for that, melon margarita, which I...

I would compare my double bacon cheeseburger to Burger King. Except, that Burger King toasts the bun and serves it dressed. When I asked to have the bun toasted, the chef, toasted the crown and the bottom or heal I got cold, just the way it came. Not a good choice. I ordered ahead and was on time for my pickup. Deleted fries, and got sampler added. Total was 50 bucks.. Neither was worth close to that price tag. Photo after I asked for bread toasted. Still some...