McDonald's — Restaurant in South Gate

Been coming here for two years now for daily coffee on the regular and lately they’ve either gotten my coffee customization wrong (amount of sugar/creamer) or my entire order wrong. But this review has nothing to do with that—because I get it.. stuff happens.

For over two years using strictly mobile order and picking up at the drive through (with sporadic visits at other locations) I have never had an issue with giving them my code at the menu speaker.

HOWEVER, on 05/17/2025 at 6:40am, I pulled up to the speaker and told the worker I had a code, as usual. She snarks back that the drive-thru codes weren’t working. Having already payed for my order, I pulled up to the first window and asked her how was it not working when I had been charged already. For no particular reason this employee was being difficult and told me that my mobile order was not a code. That it was simply a mobile order.

To anyone that’s used that service, the app prompts you to provide the “voice code” which is something I’ve always done and never had an issue with until running into this employee I hadn’t seen before. When I showed her my phone she inputted the code and my name was there. There was absolutely no reason for her to be that difficult and I know she knew what I meant by “I have a code” when her coworkers always give me excellent customer service.

On a side note, almost all the other employees have always been kind and excellent at the drive thru, it’s just a bummer that the lady with glasses perhaps needs a bit more training, and if she happens to be a manager then I feel...

My breakfast order that I had placed through their app was canceled without any heads up because I wasn’t there at 10:30AM promptly. I tried calling the restaurant 3 times prior to let them know I had gone to the wrong location and was running a little bit late and they never picked up. When I got there and explained what happened, they did not apologize for canceling my order and not having my food anymore, they did not answered my questions and just kept talking over me saying “you weren’t here at 10:30 breakfast ended…” mind you, this was the first time ever taking our daughter to the McDonald’s playground, because of this experience we will be never stepping foot in this location and possibly not any other ones. Go to Chic-fill- a people, they’re premium with their food and service and had never been...

I went here with my family and we had a nice experience! Our order was pretty big because there were seven of us and there were a couple of mixups (we were missing a couple of coffees and one of the sandwiches) but we got it sorted out quickly and it wasn't a big issue.

We went here specifically to get my son a happy meal, he'd never had one and his grandparents were very excited to buy him his first.

We sat at a booth and the table that went to it had lights built in that would change color when the table was touched, the booth seats also changed color when they were touched. My son was too young to appreciate this, but I think it would be a great way to keep kids entertained while waiting on the food to be ready.

There was a kids play area available that I took my son to after we ate....