Wendy's — Restaurant in South Gate

Customer service is awful here their employees need to be trained properly on how to greet , sell /suggest of food & ending comment to customer instead of continuing saying "anything else" & making you feel you have to rush to place an order with them when you dine in or through the drive thru.Their women's restroom is gross no seat cover's ,floor dirty & no soap in the dispenser. Manger (s) are obviously not doing their part during their shifts. It's very disappointing when you purchase their food that is pricey you think they would keep a professional attitude & clean restrooms at all times. I will not be coming back spending $30 & more here , this isn't the 1st time this has happened , even to say when entering the dine in to use the restroom before you order they will refuse you to use the restroom ,which they did this to my husband who is a diabetic which made him soiled on himself. We will take your money to a business that will treat us how a customer should be...

While on the phone with my husband. He went through the drive thru and while waiting to get his card back the lady charging his card, RosaLuna kept passing it multiple times through the machine and supposedly it was declining. She ended up telling my husband “I can’t give you your food because the card isn’t going through” he asked for corporates number and she said oh I’ll tell you what it is instead of giving him a business card. He told her every time she passed it, she would cancel the card and pass it, he watched her do it multiple times and she had nothing to say other then “I can’t give you your food”. When he checked his statements he was charged 4 times. That lady was very unprofessional and wasn’t paying attention to what she was doing! Very unprofessional and she should be written up/terminated for doing...

Came with the my boyfriend and we ordered two pretzels burgers combos and one chicken wrap with a baked potato the service was awful they forgot to put condiments when we asked more than once we drove away and then notice the chicken wrap wasn’t in the bag . When we drove back, they said you forgot the chicken wrap or did they forget to put the chicken wrap in our order, once again, I asked for the sauce, and when I drove away, they didn’t even put the sauce in the bag again, it seems like they’re not paying attention to what they are doing. Was not pleased but i guess people make mistakes but suggest to be a little more on it. Forgot to add this my wrap was very hard to eat it came all ripped up and all the food was very cold! Not good at all...