Starbucks Coffee Company — Restaurant in South Jordan

Stay away from this location. They are great at making your drink incorrectly. (It’s happened multiple times) Went back through and asked for the two shots that were missed in my drink to add them myself as I was on crunch time to be somewhere. Added it to the messed up drink and it still didn’t taste right. Had a million places to be with the holiday and didn’t make back for 4 hours to try yet again. The nice gal at the ordering spot offered to refund me and make it right after I told her the situation and that I had a melt down about it multiple times today. (Being 3 weeks postpartum and the stress of the holidays makes for easy meltdowns about your coffee being wrong) Once I got to the window the very rude manager greeted me by saying “we already redid your drink today”. No ma'am, you didn’t redo anything. You gave me the 2 shots that you missed and it still doesn’t taste right as I showed her the drink still full in my cup holder. “That’s what you asked for” was her terrible response. Then proceeded to say I needed to pay another $11 for the drink they originally messed up. I can only have coffee once a week for dietary restrictions due to breastfeeding and a badly made coffee can make or break your day. Also expect it to be right if you pay for it. A multibillion dollar company can’t fix a drink due to their mistakes? They should for sure look into new management at this location. Used to be a regular here and will never be back because of her poor customer service. Shame on...

WORST STARBUCKS EVER!

Avoid the Starbucks if you are dining in hanging out, especially if you’re a Black, Hispanic, or brown individual. The Starbucks location has called the Police on me and made a FALSE police report indicating that I was screaming and going out to my car and going around the parking lot, causing a disruption as well as yelling in the store when I wasn’t doing anything close to that. I was there and mostly minding my business and very partially engaging in small talk. I’ve never been arrested or been to jail in my life.

This Starbucks is run by a bunch of baristas and shift managers etc that hates Black people in general.

All of this had happened despite that Starbucks in general is one private business that allows anyone to go out and hang in there without buying anything as long as they are not disrupting business. I suspect that this Starbucks location is racist given the steps they took to lie and get me out of the store when there was no reason to. They literally not only lied to me, but lied to South Jordan police and wasted their time just to harass me and I am planning on getting the employees of Starbucks involved here charged for making a false police report on me which is a class B...

I came to this Starbucks at 11:05am on 9/29 to order the same drink I have ordered for years, which is an iced mint tea (I don’t drink caffeine). I was given a hot tea and explained that I ordered it iced, and the manager (blonde woman) came back to the window and rudely told me that there is new policy that you cannot order hot drinks iced, and that Starbucks was really cracking down and that she would not risk getting fired to remake the drink but they could offer me a green iced tea. I said I don’t drink caffeine and asked if they could just pour it over ice for me instead of remaking it and she was extremely hostile and rude with her response and said no, you aren’t listening to me. I just called the Riverton Starbucks and confirmed that this is NOT the policy, and the employee there said she even makes her mint tea iced for herself as well and that I could come anytime to get my tea there instead. I will never go back to the South Jordan location due to how rude and hostile they were over the...