Gateway Subs — Restaurant in South Pasadena

(Updated to 5 stars due to the incredible customer service below. Makes up for the single day of bad service 10x over) I’ve been to gateway subs multiple times previously with quick service and absolutely delicious subs but I was severely disappointed today at the Pasadena location. I ran in after the beach at around 3:45pm and there were 2 employees and 3 other people who had been waiting a while for their subs. I was the only person who hadn’t yet ordered food yet it took over 7 minutes to even place my order. I was lenient there as they said they were completing some online orders (yet didn’t finish them). Finally I ordered the cool ranch rider and the hail ceaser and it took them over 15 minutes to make these sandwiches (I was in the place for over 25 minutes). The chicken for the ceasar wrap was still frozen and he kept pouring olive oil on it and putting it in the oven to defrost it (adding a ton of calories) and also asked me if I wanted mayo or ranch on my ceasar wrap? Just odd. In addition they made essentially the entire cool ranch rider sub and then at the end say they don’t have any of the garlic buffalo sauce (which makes the sandwich) and then I get home and the sub is also missing the Doritos which also is an essential part of the sub. There were a total of 3 bags of chips on display to get with your sub and the whole place just seemed extremely underprepared for customers and like the employees were in left field without a glove. I really love gateway subs but today was a...

Good sandwiches but would NOT recommend for catering or large orders.

I order catering about 2-3 times per week and this was one of the worst experiences I’ve ever had. I called on Friday 10:30 am to place a pick up order for 20 people on the following Monday for 11:30. When I was on my way to pick up I called to reconfirm my order and the employee had no idea what I was talking about until they found a piece of paper with the order that had not been entered into the computer. They said they would get started on it right away but it would be late. Annoying, but mistakes happen I thought. When they told me my order was ready 30 minutes after original pick up time they handed me the small sandwich tray and small salad that would feed about 5 people. I was shocked and so frustrated, I left to bring what little food I had to my office. I called them back and asked if they could please make me another sandwich tray and I’d come back to pick it up, the worker told me “they were very busy and that it would be awhile.” I was angry at her response and mistake and asked them to “please make this right and rush my order” when I arrived to pick up the manager accused me of asking for a free sandwich tray (which I absolutely did not do). Overall was a catering nightmare and was disappointed by the...

I want to preface this by saying that I love this sub shop. I got to both this location and the location on 3rd Ave, but this time I walked in and I could tell the environment was off. I just left, so this happened on 6/7 around 4pm. As me and my friend were waiting to order the two people were working, a taller man in a grey shirt that seemed to be a manager, and a young blonde girl. The entire time we were waiting to order the man was arguing with the girl. He was making extremely condescending comments to her, loud enough for everyone in the store to hear. He was trying to embarrass her infront of all of the guests. It was so off-putting to see an older man speak to anyone, let alone a young girl, like that. I would like to say that the entire time this was going on, the young woman was completely calm and remained respectful while the man was continuing to escalate their argument. It was just disturbing to watching and if he continued or she wasn’t standing up for herself the way she did, then I would have felt the need to step in. If this man is a manager, you seriously need to rethink who you have...