The Barclay at Pasadena — Local services in South Pasadena

I might recommend the Fountains as a last resort but not a first choice. The "Restaurant" style dining room means the residents wait from 15 to 45 minutes to be seated. My father has only eaten there a few times because his usual wait is around 20 to 25 minutes, which means he'll need to go to the bathroom at least once while he's waiting. The bathrooms aren't close so by the time he gets back he ends up having to wait again. Even when you can see that there are open seats. Breakfasts are a-la-cart with some pastries, coffee and occasionally some oatmeal, so don't think you're ever going to get a nice breakfast there. They do have a small "bistro" (which means very tiny café with no menu available). It's hit or miss because the staff in the bistro don't really like letting you know what's really available. I escorted my father down to Sunday breakfast his first day there and found out it's self-serve. By the time we got back to our table with a small bowl of oatmeal and a piece of bread, someone had moved his walker and taken our table stating that it was their table. We left, taking our bowls of oatmeal to the bistro and were told we couldn't get any eggs because of "the shortage". What shortage? I haven't seen an egg shortage in years. I've since found out that they only serve eggs in the bistro 3 days a week because of the "the shortage". Within his first month, he was sent to the hospital emergency room, was in the hospital for a little over a week and sent home with hospice care. When I returned 2 weeks later from work travelling out of state, there was a hospice crisis team staying with him that informed me I needed to accept that he was on his way out. They had my dad in a zombie like condition. I stayed in his room with him for almost 2 weeks and stopped the Zanax. His Dr, assigned by Bayada, the co-owners of the fountains took him off some meds since he was going to die anyway. Well, it's about 2 months later now and he's doing fine. At 90 with some dementia, he still needs assistance but is doing ok in independent living. There is a woman on the parking/valet crew that is very rude and impolite. She assigned us a parking spot and then 3 months later assigned it to someone else. She put a large sticker on my wifes driver side window stating she couldn't park in the front circle parking spaces and after assigning our spot to someone else, scraped the parking sticker off our car. She told my wife she would have to take it up with the Assistant Director, so I did. He told me he would look in to it and get back with me. I received a call from someone else on the matter and they said they would talk to the parking personnel and get back to me. Nothing yet. I could go on and on, especially about the two tiny elevators that are hit and miss whether they work or not, but I fear there will be ramifications from this post, ultimately harming my dad in some way. I just wouldn't pick this...

I cannot adequately express how much I appreciate the people at Elance. My Mom has been in their memory care unit for 5 years, and from the very beginning of this difficult journey, they have been there for both of us. Suzette Haderman arranged everything for me from across the country, and Weslee Paul worked with me to ensure an easy move-in process, even when we had to move again almost immediately. Barbara Falco held my hand as we realized my mother needed to be in Memory Care instead of Assisted Living. Jackie Jackson has been beyond fantastic, taking great care of my mother and me, and continues to do so to this day.

The care my mother receives from the staff is exceptional. Thank you to Sharnaz, Havary, Pearl, Dayzha, Regina, and everyone on the 3rd floor for everything you have done for my mother and me over these many years. I even have Sharnaz' cell phone number so I can check on my mom anytime! Truly remarkable. My Mom has had the loving support of the staff, and I have had the peace of mind knowing that she is safe and loved. I, too, have received love and support during difficult times. There have been many tears, and I have received many hugs from these wonderful friends.

The nursing staff is kind, compassionate, and keeps me informed constantly. Melissa Castaldi is always available and helpful -- even to the point of checking on my mother's shoes! I live across the country, and I could never have been comfortable with my Mom anywhere else. When I say everyone, I mean everyone is terrific and compassionate. From the minute you are greeted by Lisa Fink's smile and warm welcome in the lobby to the kind concern of the Director of Nursing Shalika Vitta, everyone is lovely. It's pretty remarkable.

Yesterday, my Mom's Medicaid case worker visited for the first time yesterday, and while I knew the place is fantastic, hearing her rave about the facility and staff reinforced what I knew to be true. She told me she was so impressed with the level of care, cleanliness of the 3rd floor, and the kindness of everyone. She loved Jackie, and she said that Elance was one of the nicest memory care facilities she has ever visited! (And she knows them all!)

I am truly grateful for the compassionate care and unwavering support provided by the Elance team. They have made a very challenging and heartbreaking journey more manageable, and I cannot recommend them enough. I am...

My friend lives there, as an Independent Living Resident. Not a bad place, though I think she's too young to have chosen a somewhat controlled living environment. She was content there and I even considered it for myself in years down the road. ALL changed with the arrival of "the VIRUS" .. If you value your freedom, and believe a similar unexpected phase could happen again someday, do NOT move there. This is May 9th 2020 and I have not been able to see my friend for close to 2 months already. I'm not allowed in, she's not allowed to leave the premises, period! While I now enjoy trips to the beach and have never stopped going shopping for my own groceries, my friend can't do either. A few weeks ago, the independent living residents, who are treated like children and/or prisoners, were put in total isolation for even the slightest violation, for 7 days. With time that was changed to 10 days and if you choose to leave for a nonessential reason NOW, upon return you will have to endure 14 days of not being able to step outside your unit. No change in sight for at least 3 more weeks and the future is uncertain after that. Residents are discouraged to interact with each other and all events have been suspended. Everything that was good in that place, has been shut down. A dreadfully lonely and sad day for all mothers there tomorrow -- Mother's Day. I have contacted other Independent Living communities and residents elsewhere don't have remotely been robbed of their freedom like the people at The Fountains. Reasonable common sense precautions are a foreign concept to the...