Domino's Pizza — Restaurant in South Salt Lake

I don't really write reviews but I am rather frustrated. I really wish they would hire enough staff and drivers to actually deliver close to the estimated delivery timeframe shown on the website. Or even just call the customer when orders are going to be late or are undeliverable... It's been a steady pattern over the last 10 months or so. The website will say 30min estimated delivery time but more often than not it is more than an 1 1/2 to 2 hours before you see your food... I cannot remember the last time an order from this branch was delivered in a timely manner as estimated by their site. I've had to call the store (and even had to drive to the location once after being put on hold for over 45 minutes without anyone picking up) for multiple orders and I am always given the same response, either "Oh our driver doesn't come in until 4pm so we were waiting (I ordered 45 min earlier, plenty of time to call the customer to let them know)" or "we don't have any delivery drivers working today." If either of these situations are the case than online ordering should not be an option, or at the VERY least call the customer to let them know they will have to wait hours for their food.. I understand that employees have to deal with extenuating circumstances from time to time, but this is a reoccurring pattern with particular location and it's only getting worse. Their reputation has devolved into one of customer inconvenience and frustration...

PS with today's order I ordered it at 3:14pm, I called at 4:07pm since it was still listed as being prepped and was told their driver came in at 4pm, the order was finally put in the oven at 5:13pm. I received my food at 5:46pm and the ranch was exploded and pushed through the top of the lid... 2 1/2 hours for damaged food, a new low.

My recommendation: Go literally anywhere else if you want pizza...

I understand the staff shortage issue. I get it. However, when the online ordering system says "Joe" is prepping your pizza at 4:54 and at 5:35 you look at the online tracking to see your order is cancelled you call (yes, I missed your call at 5:21). I was VERY kind. You, on the other hand were blunt and borderline rude. I asked why my order was cancelled, you said, "yeah I tried calling". So, what's up? "We have no drivers". Ok, I understand but why 30 minutes to be notified? I understand you are the messenger and I was still polite and mentioned that obviously your system is broken. Still, not a single thank you for understanding, continued bluntness. It's not your fault the system is messed up or that you are short staffed. It's not my fault either, but at least I was polite about it. Maybe I need to call back and be nasty? Nah, I'll try to help you out by getting the help you all need with the system so people don't call and be nasty to you. So, Domino execs, GET IT FIXED. And, the fee is still "pending" on my bank account.

I hope someone higher up than the "messenger" sees this and goes to someone even higher up to fix the computer system issue! If there are no drivers available that's fine, I would have gone...

9 months pregnant hangry lady ordering food, the app was terrible & couldn’t process the order correctly. Food was delivered & no icing or sauces... after much debate I called in to ask about my sauces & icing... waited 25 minutes... finally got through to someone who offered me either the option to deliver my sauce or get a credit for free food... yeah right, I don’t believe this terrible location could keep track of a credit!.. opted to have my sauce & icing delivered but then the rep on the phone discovers that “no sauce” was ever ordered so they can charge my card for the sauce or deliver just the icing... no way to get free sauce for a 25 minute wait on their terrible phone line & of course the credit is no longer on the table.. because, you know, my waiting 25 minutes is no longer valid since I never ordered the sauce in the first place... terrible customer service. This is not the first time this location has forgotten items in our order, however it was the first time I called to let them know... now we wait to see if the icing ever...