Goldilocks — Restaurant in South San Francisco

Be respectful of allergy requests! We placed an order for a small party tray of pancit and specifically asked the egg to be on the side due to egg allergy, mentioned it multiple times. When we entered the store, we told the hot foods side about the order and noted the egg on the side request. The tray was prepared and I waited to be rung up at the cashier. When telling the cashier about the order, she was getting the tray of lumpia too and asked me again about the egg. I said it was due to an egg allergy. But she said it was never written down by whoever took the order. Really?!? The tray that had been prepared had the egg layered on it. So she said give them 5 minutes and I thought they were making a new tray. It was pretty quick and she gave the separate container of egg. But unfortunately, when we got home it was clear to us that all they did was scoop the egg layer off the noodles and packed it. They didn’t even make a new batch! So of course I wouldn’t let my son with the egg allergy eat it. Don’t assume they will adhere to food allergies after repeatedly...

Honestly, I prefer the original location on Callan Blvd where the space was larger and parking wasn't a hassle. There are more customers than tables and seats, which knocks off one star. This location is not that clean either, unless you ask kuya to clear the table. It's more cramped and their cooked food doesn't taste as good as it used to. Goldilocks could also improve on service too because when the line is short, the servers rush you to make your selection and since most of the patrons are Filipino who speak Tagalog, it's easier to communicate. If you don't speak Tagalog, the servers also speak English.

I've noticed that the only food item that tastes fantastic here are their pastries and cakes. Everything else either lacks or is excessive in flavor. When I tried the chicken adobo, there was too much soy sauce. You could even mistaken it for diniguan because of the color. The diniguan also tasted too sour and the server gave more tripe and fat than actual meat. Food is a bit overpriced for lack/excess taste and parking...

September 10, 2023 bought brazo de Mercedes and Sansival around 4pm , I’m from sacramento , upon arriving home so excited to taste the brazo mercedez and disappointing the yellow thing inside was sour it was already spoiled we traveled 1 hour and 30 minutes and the product is inside a cooler while in transport, we called to let this Goldilocks branch know what happened and they are so rude we just want them to know check their product inside their ref . Regularly I don’t expect a refund just want them to know what happened so next time no customer will feel the disappointment from excited. My mom called after explaining , they hang up my mother .So Rude. Customer service is so...