Jersey Mike's Subs — Restaurant in South Strabane Township

Although they have very fresh ingredients today I was surprised when I placed an order and ask for the oil and vinegar to be on the side separated into two separate containers due to my medical condition and the fact that I can't have a bunch of oil and the gentleman working there told me that he would not do it that they were already pre-packaged and mixed what should I know for a fact isn't true because every time I've ordered they've done it for me. Really dropped the ball on this. Will notify corporate! Because my husband was trying to be nice by picking the order up for me because he knows I did 15 hours of dialysis and was drained and needed to eat and then to have my order messed up not once but twice on top of how much gas I had to waste not to mention how physically exhausted I am from my treatment. Totally unacceptable. And the gentlemans name was Matt....

I stopped in on my lunch break to grab a sub. There was one person they were finishing with. So I waited. A girl came over and ask cold or hot sub. I saw cold. She let out the biggest sigh and rolled her eyes. Turned her back to me to talk to her co worker. So I walked out. When they ask started at me. I said if you don't want to wait on me I'll go some where else. Terrible customer service. I guess going to a sub shop and asking for a cold sub is to much work for them. Go anywhere else if you want to be...

I realize JM’s would prefer you to order on line, but I make a few changes and it’s difficult. I just placed an order by phone to our local store on Trinity Point Dr in Washington PA and spoke with Laura. She is the sweetest person! JM’s is lucky to have her as an employee. She was so helpful and these days I feel like customer service is a lost art. It comes natural to her and I really appreciate it. Excellent...