Subway — Restaurant in Southaven

Worse experience ever!!! Placed an online order for my spouse and kids. I get a call from a Memphis number asking me if I placed an order for subway so I answer yes and ensure that I placed an order with the Southaven location due to a Memphis number calling me then we hang up the phone. My spouse goes to pick up the food. get to the restaurant for them to tell him the manager told them not to make the food because my number is out of state (only here due to military job) and the name is a female name but a male is picking it up! (Inconvenience #1) After little conversation with them and help from another customer that was angry for us, he leaves empty handed yet my card was charged for the food. They don’t even try to do a refund. I go to the restaurant (Inconvenience #2) for them to tell me that they didn’t make the food because they recently were scammed for $5000. Well who fault is that, not mine, the customer! So not only did they inconvenience my family and I, I’m at the restaurant and they don’t even know how to do a refund. Now I’m even more mad. Then they call the manager and they walk them through giving me a refund. The entire experience was a waste of my time and energy! I won’t be placing another order with this restaurant again! And come up with a better practice on how to handle orders with out of state numbers such as bringing the card used for the order! Could have resolved the issue! Now we’re still hungry and have to waste more time finding something else to eat...

I ordered on the app and got a sandwich with only meat and cheese. I called about it and I heard the lady asked the worker. Did she forget to put my toppings on and I can hear him saying you know he forgot whatever.. The lady can give me a refund because it was on the app. She told me I would have to come and get it. I’m at work for a 12 hour shift. I can’t leave and I do pinnacles on every other day and I told her that she said well her manager is real nice. They’ll fix it. Don’t worry. I don’t have to call about it while today. I get an email saying that my problem was resolved when it was never resolved because no one ever refunded me gave me a sandwich called me informed me...

So I wanted to order the deal of the day. I asked for the cheese not to be put directly on my sandwich. I asked can you place it on a napkin please. I was told that's I can't alter a sandwich customers should read the board before ordering. I said I'll be ok praying the regular price she said no your ok but made an issue that customers have to order the deal of the day just like the board says it's made. I said I never said I didn't want it I simply asked for it to be placed in the side. She said that's not the deal. So I paid regular price for a deal of the day because I asked for my cheese to go in the side. I will not be back to the location. Really uncool and very cheap...